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Problems Possible Causes Solutions
Water streaks appear on
the linen.
When taking a break from
ironing, if your ironing
board cover is soaked with
water it is not suited to the
power of a steam generator.
Check that your ironing board is suitable. A
mesh type ironing board must be used
avoid condensation.
White streaks come
through the holes in the
soleplate.
Your boiler has a build-up
of scale because it has not
been rinsed out regularly.
Depending on model:
- Rinse the collector when the “Calc-Away
System” indicator flashes.
- Rinse the boiler when the ""Boiler rinse"
light flashes.
If your water is very hard, rinse it more
often.
Brown streaks come
through the holes in the
soleplate and stain the
linen.
You are using chemical
descaling agents or
additives in the water for
ironing.
Never add this type of product to the water
tank (see § 2).
Contact an Approved Service Centre.
The soleplate is dirty or
brown and may stain the
linen.
You are ironing at too high
a temperature.
See our recommendations regarding
temperature control setting.
Your linen is not rinsed
sufficiently or you have
ironed a new garment
before washing it.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by the
iron.
You are using starch. Aways spray starch on the reverse side of
the fabric to be ironed.
There is no steam or there
is little steam.
The water tank is empty
(red light flashing).
Fill the water tank and press the “Restart”
button on the control panel.
The soleplate temperature
is set to the maximum.
The generator is working but steam is very
hot and dry. As a result, it is less visible.
The water tank is not
correctly fitted into its
housing.
Push it into position until it "clicks" into
place.
Steam comes out from
around the collector
cover/boiler rinse cap
(according to model).
The collector/cap (according
to model) is not tight
enough.
Tighten the collector/cap after having let the
appliance cool for 2 hours.
The seal of the
collector/cap (according to
model) is damaged.
Contact an Approved Service Centre.
The generator is faulty. Stop using the generator and contact an
Approved Service Centre.
The red “water tank
empty” light flashes.
You did not press the
"Restart" button.
Press the “Restart” button on the control
panel until the indicator goes out.
Steam or water escapes
under the appliance.
The generator is faulty. Stop using the generator and contact an
Approved Service Centre.
The orange "Calc-Away
System" or "Boiler rinse"
(according to the model)
light is flashing.
You did not press the
"Restart" button.
Press the “Restart” button on the control
panel until the indicator goes out.
If you have any product problems or queries with your product, please telephone our
Customer Relations team on:
0845 602 1454 (UK) - (01) 677 4003 (ROI)
Consult our web site: www.rowenta.co.uk
