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If you have any product problems or queries with your product, please telephone our
Customer Relations team on:
0845 602 1454 (UK) - (01) 677 4003 (ROI)
Consult our web site: www.rowenta.co.uk
Problems Possible causes Solutions
The Boost function blue
light signal flashes/turns off.
The Boost function is
automatically deactivated
after 15 minutes: the blue
light flashes then switches
off.
This operation is completely normal. The Boost
function is designed to be used at specific times
(see § 6).
White streaks come through
the holes in the soleplate.
Your boiler has a build-up of
scale because it has not been
rinsed out regularly.
Rinse the collector when the “Calc-Away
System” indicator flashes. If your water is very
hard, rinse it more often.
Brown streaks come
through the holes in the
soleplate and stain the
linen.
You are using chemical
descaling agents or additives
in the water for ironing.
Never add this type of product in the water tank
or in the boiler (see our recommendations
regarding water to be used).
Your linen is not rinsed
sufficiently or you have
ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove any
soap deposits or chemicals on new garments
which may be sucked up by the iron.
The soleplate is dirty or
brown and may stain the
linen.
You are ironing at too high
temperature.
See our recommendations regarding
temperature control settings.
You are using starch. Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam. The water tank is empty (red
light flashes).
Fill the water tank and press the “Restart”
button on the control panel.
The water tank is not
correctly fitted into position.
Push it into position until it "clicks" into place.
There is little steam. The steam output control dial
is set at minimum.
Increase the steam output (control dial on the
control panel).
The soleplate temperature is
set to the maximum.
The generator is working but steam is very hot
and dry. As a consequence, it is less visible.
Water streaks appear on the
linen.
When taking a break from
ironing, if your ironing board
cover is soaked with water it
is not suited to the power of
a steam generator.
Check that your ironing board is suitable. A
mesh type ironing board must be used to allow
any excess steam to escape and to avoid steam
venting sideways.
The red "water tank empty"
light flashes.
You have not pressed the
“Restart” button.
Check there is water in the water tank.
Press the “Restart” button on the control panel.
Steam escapes from the
scale collector valve.
The scale collector valve has
not been tightened correctly.
Tighten the scale collector after having let the
appliance cool for 2 hours.
The scale collector valve is
damaged.
Contact an Approved Service Centre (see
contact information at the end of this page)
The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre (see contact
information at the end of this page)
Steam escapes under the
appliance.
The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre (see contact
information at the end of this page)
The “Calc-Away System”
light signal flashes
You have not pressed the
“Restart” button.
Press the “Restart” button on the control panel.
