10
EN
11. TROUBLESHOOTING
Problems Possible causes Solutions
The filter holder is
blocked.
You have forgotten to release the
filter holder.
Press the button while turning the
filter holder towards the left (fig. 14).
The coffee is not dry after the
water has passed through.
You have not tightened the filter
holder correctly.
Tighten the filter holder more.
The espresso flows too
slowly.
The coffee is too finely ground, too
oily or powdery.
Choose a more coarsely ground coffee.
The filter holder is dirty. Clean your filter holder according to the
instructions in paragraph 8.B.
The water grill is dirty. When the appliance has cooled down,
clean the water grill with a damp
sponge.
Water flows from the filter
holder after the espresso
has been made.
The selection knob has not been
placed in the position
"Resistor"
.
Turn the d1 control switch to (fig. 6).
Premature formation of scale due
to very hard water.
Descale the espresso machine according
to the instructions (paragraph 9).
Ground coffee in the cup. The filter holder is dirty. Clean the filter holder with hot water.
Press the button to eliminate any
remaining coffee. Shake it to get rid of
any water (also refer to paragraph 8.B.
The coffee is too finely ground. Use a more coarsely ground coffee.
The espresso is not not
frothy/has no crema.
The coffee is too old. Use a more recently ground fresher
coffee.
The coffee is not suited to making
espresso.
Use a more finely ground coffee, and
only use Espresso ground coffee
There is not enough coffee in the
filter holder.
Add more coffee.
The water tank leaks
when it is moved.
The valve at the bottom of the tank
is dirty or faulty.
Wash the water tank and activate the valve
at the bottom of the tank with your finger.
The valve is blocked by scale Descale the appliance as described in
paragraph 9.
Water leaking underneath
the appliance.
Inside leak.
Check that the tank is fitted correctly. If
the problem continues, do not use the
appliance, contact an approved service
centre.
Cracking noises are heard
from the filter holder.
This is normal: safety lock on the
filter holder.
The pump is abnormally
noisy.
No water in the tank. Switch off the appliance (position ), fill
the water tank and switch back on.
