Bedienungsanleitung Saab 9-5 - 2004 (Seite 265 von 288) (Englisch)

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265Customer Assistance and Information

Service record retention

Service instruction coupons and record

stubs are provided in the Saab Warranties

and Service Record Booklet which accom-

panies this Owner’s Manual. The coupons

are arranged in the order that normal ser-

vice should be performed. The edge of each

coupon is shaded to correspond to the type

of service point:

• Striped – "Check Up"

• Blue – Oil change/inspection service

• Black – Major service

Note that in Canada a combined service

and warranty book is used, but not service

coupons.

When scheduled services are performed,

your dealer will tear out the applicable

coupon and use it to check off the opera-

tions performed and enter it into the service

file at the dealership. The servicing dealer’s

stamp, along with the date and mileage at

which the service was done, should be

entered on the corresponding stub which

remains in your booklet. The booklet is your

permanent record of the services per-

formed. It also includes a log sheet for

unscheduled repairs.

It is advisable to retain receipts and, if pos-

sible, copies of shop work orders for all ser-

vice and repair work, wherever performed.

Service costs

Dealer pricing practices and labor for ser-

vice work vary. Saab’s recommended ser-

vice times for each service point do not

include the labor required to replace wear

items, such as wiper blades, brake pads or

tires. Nor is labor to perform other service or

repairs found to be necessary as a result of

the inspections included in these times.

Additional labor and parts will be charged

for such work when necessary, except as

covered under an applicable Saab warranty

or any optional extended service contract.

Transmission fluid changes or suspension

alignment, when necessary, are also addi-

tional.

Dealer charges for general shop material,

regulated hazardous waste removal, recy-

cling expenses or other operation costs may

also be applied to service and repair

invoices and are apt to vary by dealer and

locality.

Owner assistance

Warranties and service problem

assistance

For complete information about all applica-

ble warranties, including the New Car War-

ranty, Perforation Warranty, Vehicle Emis-

sion Warranty and Emission Perforation

Warranty, consult the Warranties and Ser-

vice Record Booklet which accompanies

this Owner’s Manual. It also contains owner

assistance information including Saab

Roadside Assistance. If the booklet is lost or

misplaced, a new one may be ordered

through a Saab dealer or by contacting

Saab.

In the U.S. there is a national Customer

Assistance Center at Saab Cars USA, Inc.

The toll-free number to call from all 50 states

is 1-800-955-9007.

In Canada, please call the Saab Customer

Assistance Centre at 1-800-263-1999.

A list of authorized Saab sales and service

dealers is available for those planning to

travel in the United States and Canada.

Canadian or U.S. travelers may call the

Customer Assistance Center in the country

in which they are traveling.

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Saab 9-5 - 2004 Seite 265

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