32
PROBLEMS CAUSES SOLUTIONS
The machine does not turn on. The machine is not connected to the
power source.
Connect the machine to the power
source.
The plug has not been plugged into
the back of the machine.
Insert the plug into the machine’s power
socket.
Coffee is not hot enough. The cups are cold. Warm the cups with hot water.
Hot water or steam is not
dispensed.
The hole of the steam spout is
clogged.
Clean the hole of the steam spout using
a pin.
Coffee has little crema. The coffee blend is unsuitable or
coffee is not freshly roasted.
Change coffee blend.
The SBS dial is turned towards
the left
Turn the SBS dial to the right
The machine takes a long time to
warm up or the amount of water
dispensed from the spout is too
little.
The machine’s water circuit is
obstructed by limescale build-up.
Descale the machine.
The
Brew Group does not come
out.
The Brew Group is out of place.
Turn the machine on. Close the service
door. The
Brew Group is automatically
placed in the correct position.
Coffee grounds drawer is inserted. Remove the grounds drawer fi rst, then
the brew group.
Coffee is not brewed. Water tank is empty. Fill the water tank and prime the water
circuit again.
Brew Group is dirty. Clean the Brew Group.
Circuit is not primed. Prime the circuit again by dispensing
water from the hot water spout.
The coffee volume knob is turned
to the left.
Turn the knob clockwise.
Coffee is brewed slowly. Coffee is too
fi ne. Adjust the grinder to a coarse grind (see
page 15).
The water circuit is not primed. Prime the circuit again by dispensing
water from the hot water spout.
The Brew Group is dirty.
Clean the
Brew Group.
Coffee leaks out of the dispensing
head.
Dispensing head is clogged. Clean the dispensing holes with a soft
cloth.
Brewing does not start. Coffee bean lid is not closed
properly.
Correctly place the lid on the coffee
bean hopper and press it
fi rmly.
The machine grinds the coffee, but
coffee does not brew.
The opti-dose adjustment is not at
the optimal setting.
Change the opti-dose adjustment (see
page 16).
Please contact Saeco or an authorized service centre for any problems not covered in the above table or
when the suggested solutions do not solve the problem.
TROUBLESHOOTING
