23260924-7
GUARANTEE (UK Terms and Conditions)
In order to apply the guarantee, you should contact your dealer. Proof of pur-
chase will be required. Should malfunctioning arise, the dealer will advise you
what to do.
If you bought your equipment from SAGEM directly, the following shall apply :
A SAGEM undertakes to remedy by repair, free of charge for labour and replacement parts, any defects in the equipment
during a period of twelve (12) months from the date of original delivery of the Equipment, where those defects are a result
of faulty workmanship.
During this twelve month guarantee period, the defective equipment will be repaired free of charge; the
customer must however return the defective equipment at his/her own expense, to the address given by
SAGEM After Sales Department, the phone number of which can be found on the delivery slip. Unless
the customer has concluded with SAGEM a maintenance contract in respect of the equipment which
specifically provides for repairs to be carried out at the customer’s premises, the repairs will not be carried
out on the equipment at the customer’s premises.
The following sentence applies to purchases of equipment for the customer’s trade, business or
profession. Except as otherwise expressly provided in this Document and to the extent permitted by law,
SAGEM makes no representations or warranties, express or implied, statutory or otherwise, and to such
extent, all terms and conditions implied by law are hereby excluded.
This guarantee does not affect the Customer’s statutory rights.
B Exclusions From Guarantee
SAGEM shall have no liability under the guarantee in respect of :
• damage, defects breakdown or malfunction due to :
- failure to properly follow the installation process and instructions for use; or
- an external cause to the equipment (including but not limited to, lightening, fire, shock or
water damage of any nature); or
- modifications made without the written approval of SAGEM SA; or
- a failure or neglect to maintain the equipment or inappropriate maintenance; or
- unsuitable operating conditions, particularly of temperature and humidity; or
- repair or maintenance of the equipment by persons not authorised by SAGEM; or
• wear and tear from normal daily use of the equipment and its accessories
• damage due to insufficient or bad packaging of equipment when returned to SAGEM
• supply of new versions of software
• work on any equipment or software modified or added without the prior written consent of
SAGEM
• malfunctions not resulting from the Equipment or from software installed in user workstations for
the purpose of use of the equipment
• communication problems related to an unsuitable environment, including :
- problems related to access and/or connection to the Internet such as interruptions by access
networks or malfunction of the line used by the subscriber or his correspondent
- transmission faults (for example poor geographical coverage by radio transmitters,
interference or poor line quality)
- the local network fault (wiring, servers, workstations) or the failure of the transmission
network
• the normal servicing (as defined in the user guide supplied with the equipment) as well as
malfunctioning due to servicing not being carried out, servicing costs are in any event always
borne by the customer.
C In the cases set forth in § B) as well as after expiry of the twelve month guarantee period, the customer must ask SAGEM
for an estimate, and he/she must accept the estimate and agree to pay the charges mentioned in it before returning the
equipment to SAGEM. The repair and delivery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in writing with the customer and only for the UK. If
any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an
obligatory rule applicable to consumers pursuant to their national legislation, such invalidity or
illegality shall not impair or affect the remaining provisions or parts of this guarantee.
NG 23260924-7 CERTIF GARANTIE UK.fm Page 1 Mercredi, 5. décembre 2001 11:12 11
