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IB-1049A-0218-02
FKA Brands Limited, Somerhill Business Park,
Five Oak Green Road, Tonbridge, Kent TN11 0GP, UK
Customer Support: +44(0) 1732 360783 | support@salterhousewares.co.uk
HoMedics Australia Pty Ltd, 14 Kingsley Close, Rowville, VIC 3178, Australia
Customer Support: 03-8756-6500 | cservice@homedics.com.au
15 YEAR LIMITED WARRANTY (Australia & New Zealand)
We or us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our
contact details are set out at the end of this warranty;
You means the purchaser or the original end-user of the Goods. You may
be a domestic user or a professional user;
Supplier means the authorised distributor or retailer of the Goods that
sold you the Goods in Australia and New Zealand; and
Goods means the product or equipment which was accompanied by this
warranty and purchased in Australia and New Zealand.
For Australia:
Our Goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled, subject to the provisions of
the Australian Consumer Law, to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled, subject to the provisions of the
Australian Consumer Law, to have the Goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to
a major failure. This is not a complete statement of your legal rights as
a consumer.
For New Zealand:
Our Goods come with guarantees that cannot be excluded under the
Consumer Guarantees Act 1993. This guarantee applies in addition to the
conditions and guarantees implied by that legislation.
The Warranty
HoMedics sells its products with the intent that they are free of defects
in manufacture and workmanship under normal use and service. In the
unlikely event that your HoMedics product proves to be faulty within 15
years from the date of purchase due to workmanship or materials only, we
will replace it at our own expense, subject to the terms and conditions of
this guarantee. The warranty period is limited to 3 months from the date
of purchase for products used commercially/professionally.
Terms and Conditions:
In addition to the rights and remedies that you have under the Australian
Consumer Law, Consumer Guarantees Act of New Zealand or any other
applicable law and without excluding such rights and remedies warranty
against defects:
1. The Goods are designed to withstand the rigors of normal household
use and are manufactured to the highest standards using the highest
quality components. Whilst unlikely, if, during the first 15 Years (3
months commercial use) from their date of purchase from the Supplier
(Warranty Period), the Goods prove defective by reason of improper
workmanship or materials and none of your statutory rights or
remedies apply, we will replace the Goods, subject to the terms and
conditions of this warranty.
2. We do not have to replace the Goods under this Additional Warranty if
the Goods have been damaged due to misuse or abuse, accident, the
attachment of any unauthorized accessory, alteration to the product,
improper installation, unauthorised repairs or modifications, improper
use of electrical/power supply, loss of power, malfunction of damage of
an operating part from failure to provide manufacturer’s recommended
maintenance, transportation damage, theft, neglect, vandalism,
environmental conditions or any other conditions whatsoever that are
beyond the control of HoMedics.
3. This Warranty does not extend to the purchase of used, repaired or
second-hand products or to products not imported or supplied by
HoMedics Australia Pty Ltd, including but not limited to those sold on
oshore internet auction sites.
4. This Warranty extends only to consumers and does not extend to
Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so
anyway. In some cases, we may decide to substitute the Goods with a
similar alternative product of our choosing. All such decisions are at our
absolute discretion.
6. All such replaced or substituted Goods continue to receive the benefit of
this Additional Warranty for the time remaining on the original Warranty
Period (or three months, whichever is the longest).
7. This Additional Warranty does not cover items damaged by normal
wear and tear including but not limited to chips, scratches, abrasions,
discolouration and other minor defects, where the damage has
negligible eect on the operation or performance of the Goods.
8. This Additional Warranty is limited to replacement or substitution only.
As far as the law permits, we will not be liable for any loss or damage
caused to property or persons arising from any cause whatsoever
and shall have no liability or any incidental, consequential or special
damages.
9. This warranty is only valid and enforceable in Australia and New
Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the
Supplier (place of purchase) for replacement. If this is not possible, please
contact our customer service department at the address below.
• All returned Goods must be accompanied by satisfactory proof of
purchase which clearly indicates the name and address of the Supplier,
the date and place of purchase and identifies product. It is best to
provide an original, legible and unmodified receipt of sales invoice.
• You must bear any expense for return of the Goods or otherwise
associated with making your claim under this Additional Warranty.
• This Additional Warranty does not cover items damaged by normal
wear and tear including but not limited to chips, scratches, abrasions,
discolouration and other minor defects, where the damage has
negligible eect on the operation or performance of the Goods.
Contact:
HoMedics Australia Pty Ltd, 14 Kingsley Close, Rowville,
VIC 3178 | (03) 8756 6500
Phoenix Distribution NZ Ltd, Unit 1/9 Orbit Drive, Albany, Auckland, New
Zealand | 0632 (09) 475 0007
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