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For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
This guarantee applies in addition to the conditions and guarantees implied by that legislation.
The Warranty
HoMedics sells its products with the intent that they are free of defects in manufacture and
workmanship under normal use and service. In the unlikely event that your HoMedics product
proves to be faulty within 15 years from the date of purchase due to workmanship or materials
only, we will replace it at our own expense, subject to the terms and conditions of this guarantee.
The warranty period is limited to 3 months from the date of purchase for products used
commercially/professionally.
Terms and Conditions:
In addition to the rights and remedies that you have under the Australian Consumer Law,
Consumer Guarantees Act of New Zealand or any other applicable law and without excluding such
rights and remedies warranty against defects:
1. The Goods are designed to withstand the rigors of normal household use and are manufactured
to the highest standards using the highest quality components. Whilst unlikely, if, during
the first 15 Years (3 months commercial use) from their date of purchase from the Supplier
(Warranty Period), the Goods prove defective by reason of improper workmanship or materials
and none of your statutory rights or remedies apply, we will replace the Goods, subject to the
terms and conditions of this warranty.
2. We do not have to replace the Goods under this Additional Warranty if the Goods have been
damaged due to misuse or abuse, accident, the attachment of any unauthorized accessory,
alteration to the product, improper installation, unauthorised repairs or modifications,
improper use of electrical/power supply, loss of power, malfunction of damage of an operating
part from failure to provide manufacturer’s recommended maintenance, transportation
damage, theft, neglect, vandalism, environmental conditions or any other conditions
whatsoever that are beyond the control of HoMedics.
3. This Warranty does not extend to the purchase of used, repaired or second-hand products or to
products not imported or supplied by HoMedics Australia Pty Ltd, including but not limited to
those sold on oshore internet auction sites.
4. This Warranty extends only to consumers and does not extend to Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so anyway. In some
cases, we may decide to substitute the Goods with a similar alternative product of our
choosing. All such decisions are at our absolute discretion.
6. All such replaced or substituted Goods continue to receive the benefit of this Additional
Warranty for the time remaining on the original Warranty Period (or three months, whichever is
the longest).
7. This Additional Warranty does not cover items damaged by normal wear and tear including but
not limited to chips, scratches, abrasions, discolouration and other minor defects, where the
damage has negligible eect on the operation or performance of the Goods.
8. This Additional Warranty is limited to replacement or substitution only. As far as the law
permits, we will not be liable for any loss or damage caused to property or persons arising
from any cause whatsoever and shall have no liability or any incidental, consequential or
special damages.
9. This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the Supplier (place of
purchase) for replacement. If this is not possible, please contact our customer service department
at the address below.
All returned Goods must be accompanied by satisfactory proof of purchase which clearly
indicates the name and address of the Supplier, the date and place of purchase and identifies
product. It is best to provide an original, legible and unmodified receipt of sales invoice.
You must bear any expense for return of the Goods or otherwise associated with making your
claim under this Additional Warranty.
This Additional Warranty does not cover items damaged by normal wear and tear including but
not limited to chips, scratches, abrasions, discolouration and other minor defects, where the
damage has negligible eect on the operation or performance of the Goods.
Contact:
HoMedics Australia Pty Ltd, 14 Kingsley Close, Rowville, VIC 3178 | (03) 8756 6500
Phoenix Distribution NZ Ltd, Unit 1/9 Orbit Drive, Albany, Auckland, New Zealand
0632 (09) 475 0007
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