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Troubleshooting Internet Connectivity Issues
24 Troubleshooting Internet connectivity issues
Connecting Video Devices
26 Connecting with an HDMI cable
27 Connecting with a component cable (Only for models with
COMPONENT IN / AV IN)
28 Connecting with a composite cable (Only for models with
COMPONENT IN / AV IN)
Audio Input and Output Connections
29 Connecting with an HDMI (ARC) cable
29 Connecting with a digital audio (optical) cable
29 Connecting through a wireless network
30 Connecting Bluetooth Devices
Connecting a Computer
30 Connecting through the HDMI port ― Screen sharing (HDMI)
Connecting Your Mobile Device
31 Connecting to the TV via the SmartThings app
32 Bidirectionally mirroring your TV and mobile device using the
SmartThings app
33 Managing Mobile Devices
Switching between external devices connected to the TV
33 Changing the input signal
34 Editing the name and icon of an external device
35 Using additional functions
Connection Notes
35 Connection notes for HDMI
36 Connection notes for audio devices
37 Connection notes for computers
37 Connection notes for mobile devices
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using the Ambient Mode
11 Screen states related to Ambient Mode
12 Changing the content and settings for Ambient Mode
Using Bixby
14 Running Bixby
15 Learning about My Bixby
16 Read Before Using Bixby
Updating the TV’s Software
17 Updating the TV’s software to the latest version
17 Updating the TV automatically
Getting Support
18 Getting support through Remote Management
19 Finding the contact information for service
19 Requesting service
Connections
Connection Guide
Connecting an Antenna
Connecting to the Internet
21 Connecting to your Internet network
23 Resetting Your Network
23 Turning on the TV with a mobile device
23 Connecting an IP control device to the TV
23 Setting up an Internet connection over IPv6
23 Changing the name of the TV on a network
Contents
2
Using the APPS Service
64 Installing and running an app
65 Managing purchased or installed apps
66 Rating apps
Using the Gallery App
Using the Universal Guide App
Using the SmartThings App
Using the e-Manual
70 Launching the e-Manual
71 Using the buttons in the e-Manual
Using the Internet
Playing pictures/video/music
73 Playing media content
Using Bixby
75 Running Bixby
76 Learning about My Bixby
77 Read Before Using Bixby
TV Viewing
Viewing Broadcast Information at a Glance
78 Using the guide
Recording Programs
80 Recording programs
81 Managing the schedule recording list
81 Viewing recorded programs
82 Setting up a schedule recording start
Setting Up a Schedule Viewing
82 Setting up a schedule viewing for a channel
83 Editing a scheduled viewing
Using Timeshift
Buttons and functions available while recording a program or
Timeshift
Using the Channel List
Editing channels
87 Re-registering and deleting a channel
87 Changing a channel name
88 Using Program Rating Lock
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV)
About the Samsung Smart Remote (UHD TV)
About the Samsung Smart Remote (THE FRAME)
Connecting to the Samsung Smart Remote
Controlling External Devices with the Samsung Smart Remote
- Using the Universal Remote
Using Anynet+ (HDMI-CEC)
46 Connecting an external device through Anynet+ and using
their menus
Controlling the TV with a Keyboard or Mouse
47 Connecting a USB keyboard or mouse
47 Connecting a Bluetooth keyboard or mouse
47 Using the keyboard and mouse
48 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
50 Entering Text using the remote control's microphone and the
on-screen virtual keyboard
Smart Features
Smart Hub
52 Displaying the Home Screen
55 Launching Smart Hub automatically
56 Launching the last used app automatically
56 Testing Smart Hub connections
56 Resetting Smart Hub
Using a Samsung account
56 Creating and managing your Samsung account
57 Signing in to a Samsung account
Using the Ambient Mode
60 Screen states related to Ambient Mode
61 Changing the content and settings for Ambient Mode
3
System and Support
Using the Time Functions and the Timers
100 Setting the current time
101 Using the timers
Using the Auto Protection Time and Energy Saving Functions
102 Setting the Auto Protection Time
102 Reducing the energy consumption of the TV
Updating the TV’s Software
103 Updating the TV’s software to the latest version
103 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
104 Scanning the TV and connected storage for malicious code
Using Other Functions
105 Running the accessibility functions
105 Running Accessibility Shortcuts
105 Enabling voice guides for the visually impaired
105 Enabling audio for the video description function
106 White text on black background (high contrast)
106 Setting the screen to black and white
106 Inverting the screen color
106 Enlarging the font (for the visually impaired)
106 Learning about the remote control (for the visually impaired)
107 Learning about the TV menu
107 Showing captions
108 Listening to the TV through Bluetooth devices (for the hearing
impaired)
108 Configuring advanced system settings
109 Restoring the TV to the factory settings
Creating a Personal Favorites List
88 Registering channels as favorites
89 Viewing and selecting channels on Favorites lists only
Editing a Favorites List
89 Adding channels to a favorites list
89 Removing channels from a favorites list
89 Rearranging a favorites list
89 Renaming a favorites list
TV-Viewing Support Functions
90 Changing the broadcast signal
90 Scanning for available channels
91 Configuring advanced broadcasting audio settings
91 Checking digital channel signal info and strength
Picture and Sound
Adjusting the Picture Quality
92 Choosing a picture mode
92 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
94 Playing games on an optimized screen
94 Configuring game mode details
95 Viewing UHD videos
95 Using HDMI black level
Changing the Picture Size and Position
96 Changing the picture size
96 Fitting the picture to the screen
96 Adjusting the picture size and/or position
Configuring a Sound Mode and Expert Settings
97 Choosing a sound mode
97 Configuring advanced sound settings
Using the Sound Support Functions
98 Selecting speakers
98 Listening to the TV through Bluetooth devices
99 Listening to the TV through a Samsung audio device that
supports the Wi-Fi function
4
Read Before Playing Photo, Video, or Music Files
127 Limitations to the use of photo, video, and music files
128 Supported external subtitles
128 Supported internal subtitles
129 Supported image formats and resolutions
129 Supported music formats and codecs
130 Video codecs supported by Q900R model series
131 Video codecs supported by NU7100 model series or higher
132 Video codecs supported by NU7090 model series or lower
Read After Installing the TV
134 Picture sizes and input signals
134 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
135 If HDMI UHD Color is set to Off
135 If HDMI UHD Color is set to On
Resolutions for 8K Input Signals supported by Q900R model
series
135 If HDMI UHD Color is set to On
Supported Resolutions for FreeSync
Read Before Connecting a Computer (Supported Resolutions)
136 IBM
136 MAC
137 VESA DMT
137 VESA CVT
138 CTA-861
Supported Resolutions for Video Signals
138 CTA-861
139 VESA CVT
Read Before Using Bluetooth Devices
140 Restrictions on using Bluetooth
Blocking programs based on their TV Rating
142 Blocking movies base on their Movie Rating (MPAA)
142 Blocking programs based on their Canadian English Rating
143 Blocking programs based on their Canadian French Rating
143 Blocking Programs based on their Downloadable U.S. Rating
Buttons and functions available while playing multimedia
content
License
Troubleshooting
Getting Support
110 Getting support through Remote Management
111 Finding the contact information for service
111 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
112 Testing the picture
I Can't Hear the Sound Clearly
115 Testing the sound
There Is a Problem with the Broadcast
My Computer / Game Console Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
122 Before using the recording and schedule recording functions
123 Before using the timeshift function
Read Before Using APPS
Read Before Using the Internet Function
126 Read before setting up a wireless Internet connection
5
Accessibility Guidance
Learn the Menu Screen
Using the Remote control
148 Orientation of the Samsung Smart Remote
148 Description of the Samsung Smart Remote
Using the accessibility menu
150 Accessibility Shortcuts menu
151 Step by Step instructions to run the options
153 Setting accessibility settings using Bixby
Using the TV with Voice Guide on
154 Watching TV
Using the guide
Setting Up a Schedule Viewing
160 Cancelling a scheduled viewing
Using the Channel List
162 Creating a Personal Favorites List
Recording
164 Using the instant and schedule recording options from the
guide screen:
165 Using the Instant and Schedule Recording options from the
program info window
165 Changing the recording time
166 Viewing recorded programs
166 Deleting a recorded program
Using Smart Hub
167 Smart Hub
168 Using the Home Screen in Smart Hub
Launching the e-Manual
Using Bixby
172 Running Bixby
6
- 7 -
Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart
Hub.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press
and hold the and buttons simultaneously for 3 seconds or more.
" The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
" For more information about the Samsung Smart Remote that comes with the QLED TV, refer to "About the Samsung Smart
Remote (QLED TV)."
" For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart
Remote (UHD TV)."
" For more information about the Samsung Smart Remote that comes with THE FRAME TV, refer to "About the Samsung
Smart Remote (THE FRAME)."
" The Samsung Smart Remote may not be supported depending on the model or geographical area.
7

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