External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Recording Issues
Apps
Media Files
Voice Recognition Issues
Other issues
Diagnosing TV operational issues
Getting Support
149 Getting support through Remote Management
149 Finding the contact information for service
149 Requesting service
Precautions and Notes
Before Using the Recording and Timeshift Functions
150 Before using the recording and schedule recording functions
152 Before using the timeshift function
Supported broadcasting audio options
Read Before Using APPS
Read Before Using the Internet Function
155 Read before setting up a wireless Internet connection
Read Before Playing Photo, Video, or Music Files
156 Limitations on use of photo, video, and music files
157 Supported subtitles
158 Supported image formats and resolutions
158 Supported music formats and codecs
159 Supported video codecs (RU8 series or higher, QLED TV, The
Serif, The Frame)
160 Supported video codecs (Q50R model, RU7 series or lower)
162 Supported video codecs (Q900RB model)
123 Inverting the screen colour
123 Enlarging the font (for the visually impaired)
123 Learning about the remote control (for the visually impaired)
123 Learning about the TV menu
124 Watching TV broadcasts with subtitles
124 Selecting the broadcasting subtitle language
124 Listening to the TV through Bluetooth devices (for the hearing
impaired)
125 Enlarging the sign language screen for the hearing impaired
125 Configuring the repeat settings for remote control buttons
Using Other Functions
125 Changing the menu language
125 Setting up a password
126 Selecting Usage or Retail Mode
126 Managing External Devices
126 Using AirPlay
126 Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (“CI or CI+ Card”)
128 Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
with the CI CARD Adapter
129 Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
130 Using the “CI or CI+ Card”
Teletext Feature
131 On the Samsung Smart Remote
133 On the standard remote control
134 Typical Teletext page
Troubleshooting
Picture Issues
135 Testing the picture
Sound and Noise Issues
138 Testing the sound
Channel and Broadcast Issues
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