Bedienungsanleitung Samsung HW-S800B (Seite 31 von 35) (Englisch)

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11 TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

• Check whether the power cord of the Soundbar is correctly

inserted into the outlet.

Soundbar works erratically.

• After removing the power cord, insert it again.

• Power cycle the external device and try again.

• If there is no signal, the Soundbar automatically turns off after a

certain period of time. Turn on the power. (See page 9.)

Remote control does not work

• Point the remote directly at the soundbar.

• Recharge the remote control.

The Soundbar indicator turns solid red.

• The microphone is turned off.

Turn on the microphone. (See page 7.)

Sound is not output from the soundbar.

• The volume of the Soundbar is too low or muted. Adjust the

volume.

• When any external device (STB, Bluetooth device, mobile device,

etc.) is connected, adjust the volume of the external device.

• For sound output of the TV, select Soundbar. (Samsung TV:

Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound

→ Sound Output → Select Soundbar)

• The cable connection to the Soundbar may not be loose. Remove

the cable and connect again.

• Remove the power cord completely, reconnect, and turn the

power on.

• Reset the product and try again. (See page 30.)

Sound is not output from the subwoofer.

• Check whether the LED indicator on the rear of the Subwoofer

is on in blue. Reconnect the Soundbar and Subwoofer if the

indicator is blinking in blue or turned red. (See page 15.)

• You may experience an issue if there is an obstacle between the

Soundbar and Subwoofer. Move devices to an area away from

obstacles.

• Other devices sending radio frequency signals in proximity may

interrupt the connection.

Keep your speaker away from such devices.

• Remove and reconnect the power plug.

In case there is sound jitter, delays, or noise from the Subwoofer

• If there are any objects between the Soundbar and Subwoofer, this

could cause a problem. Please reposition these to a place without

such an object.

• There may be sound jitter or delays when the Subwoofer is far from

the Soundbar. Please place them near the Soundbar.

• There may be sound jitter or delays when the Soundbar is near an

instrument or electrical device that can cause radio interference.

Place the Soundbar far from such devices that can cause radio

interference. (E.g., wireless router)

• Change the TV network connection status from wireless to wired.

The Subwoofer volume is too low

• The original volume of the content you are playing may be low.

Try adjusting the Subwoofer level. (See page 10.)

• Bring the Subwoofer speaker closer to you.

If the TV is not connected via HDMI (ARC).

• Check whether the HDMI cable is correctly connected to the ARC

terminal. (See page 17.)

• Connection may not be possible due to the connected external

device (set-top box, game console, etc.). Directly connect the

Soundbar.

• HDMI-CEC may not be activated on the TV. Turn on the CEC on

the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( )

→ All Settings ( ) → Connection → External Device Manager →

Anynet+ (HDMI-CEC) ON)

There is no sound in when connecting to the TV in HDMI (ARC)

mode

• Your device is unable to play the input signal. Change the TV’s

audio output to PCM or Dolby Digital. (For a Samsung TV:

Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound

→ Expert Settings → Digital Output Audio Format)

Soundbar will not connect via Bluetooth.

• When connecting a new device, switch to “Bluetooth Pairing”

for connection. (Press the PAIR button on the remote control

or press the (Mic On/Off) button on the body for at least

5 seconds.)

• If the Soundbar is connected to another device, disconnect that

device rst to switch the device.

• Reconnect it after removing the Bluetooth speaker list on the

device to connect. (Samsung TV: Home ( ) → Menu →

Settings ( ) → All Settings ( ) → Sound → Sound Output →

Bluetooth Speaker List)

• Remove and reconnect the power plug, then try again.

• Reset the product and try again. (For more information, refer to

“Reset”.)

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