Bedienungsanleitung Samsung ML-1676 (Seite 55 von 70) (Englisch)

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Troubleshooting_ 55

Common Windows problems

Condition Suggested solutions

“File in Use”

message appears

during installation.

Exit all software applications. Remove all

software from the startup group, then restart

Windows. Reinstall the printer driver.

“General Protection

Fault”, “Exception

OE”, “Spool 32”, or

“Illegal Operation”

messages appear.

Close all other applications, reboot Windows

and try printing again.

“Fail To Print”, “A

printer timeout error

occurred” messages

appear.

These messages may appear during printing.

Just keep waiting until the machine finishes

printing. If the message appears in ready mode

or after printing has been completed, check the

connection and/or whether an error has

occurred.

Refer to the Microsoft Windows User’s Guide that came with your

computer for further information on Windows error messages.

Common Linux problems

condition Suggested solutions

The machine does

not print.

• Check if the printer driver is installed in your

system. Open the Unified Driver Configurator

and switch to the Printers tab in Printers

configuration window to look at the list of

available machines. Make sure that your

machine is displayed on the list. If not, open

Add new printer wizard to set up your

device.

• Ch

eck if the machine is started. Open

Printers configuration and select your

machine on the printers list. Look at the

description in the Selected printer pane. If its

status contains Stopped string, press the

Start button. After that normal operation of

the machine should be restored. The

“stopped” status might be activated when

some problems in printing occur.

• Check if your application is not using a special

print option such as “-oraw”. If “-oraw” is

specified in the command line parameter,

then remove it to print properly. For Gimp

front-end, select “print” -> “Setup printer” and

edit the command line parameter.

The machine does

not print whole

pages, and output is

printed on half the

page.

It is a known problem that occurs when a color

machine is used on version 8.51 or earlier of

Ghostscript, 64-bit Linux OS, and has been

reported to bugs.ghostscript.com as Ghostscript

Bug 688252. The problem is solved in AFPL

Ghostscript v. 8.52 or above. Download the

latest version of AFPL Ghostscript from

http://sourceforge.net/projects/ghostscript/ and

install it to solve this problem.

I encounter the

“Cannot open port

device file” error

when printing a

document.

Avoid changing print job parameters (via LPR

GUI, for example) while a print job is in progress.

Known versions of CUPS server break the print

job whenever print options are changed and

then try to restart the job from the beginning.

Since Unified Linux Driver locks the port while

printing, the abrupt termination of the driver

keeps the port locked and unavailable for

subsequent print jobs. If this situation occurs, try

to release the port by selecting Release port in

Port configuration window.

Refer to the Linux User’s Guide that came with your computer for

further information on Linux error messages.

Character Voids

Character voids are white areas within parts of

characters that should be solid black:

• If you

are using transparencies, try another

type of transparency. Because of the

composition of transparencies, some

character voids are normal.

• Yo

u may be printing on the wrong surface of

the paper. Remove the paper and turn it

over.

• T

he paper may not meet paper

specifications. (See "Print media

specifications" on page 61.)

Horizontal stripes

AaBbC

If horizontally aligned black streaks or smears

appear:

• T

he toner cartridge may be installed

improperly. Remove the cartridge and

reinsert it.

• T

he toner cartridge may be defective.

Remove the toner cartridge and install a new

one. (See "Replacing the toner cartridge" on

page 57.)

• If the

problem persists, the machine may

require repair. Contact a service

representative.

Curl If the printed paper is curled or paper does not

feed into the machine:

• T

urn the stack of paper over in the tray. Also

try rotating the paper 180° in the tray.

• Change the printer option and try again. Go

to Printing Preferences, click Paper tab,

and set type to Thin. (See "Opening printing

preferences" on page 33.)

Condition Suggested Solutions

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