Bedienungsanleitung Samsung NZ64K5747BK (Seite 26 von 28) (Englisch)

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Warranty and service

Service

Before calling for assistance or service, please check the section “Troubleshooting”.

If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of

diagnosing the problem and also make it easier to decide if a customer service

visit is necessary.

Please take note of the following information.

• What form does the problem take?

• Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This

information is provided on the rating plate as follows:

• Model description

• S/N code (15 digits)

We recommend that you record the information here for easy reference.

• Model:

• Serial number:

When do you incur costs even during the warranty period?

• If you could have remedied the problem yourself by applying one of the

solutions provided in the section “Troubleshooting”.

• If the customer service technician has to make several service calls because he

was not provided with all of the relevant information before his visit and as a

result, for example, has to make additional trips for parts. Preparing for your

phone call as described above will save you the cost of these trips.

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

• The control panel is partially covered by a damp cloth or liquid.

• The child safety lock is on. and display “L”.

What should I do if the display is illuminated?

Check for the following:

• The control panel is partially covered by a damp cloth or liquid.

To reset, press the On/Off control sensor.

• If liquid has overowed on control panel, please wipe the liquid.

What should I do if the display is illuminated?

Check for the following:

• The hob is overheated because of abnormal operation.

• After hob is cooled down, press the On/Off control sensor for resetting.

What should I do if the display is illuminated?

Check for the following:

• Cookware is unsuitable or too small or no cookware has been placed on the

cooking zone.

• If you use suitable cookware, displayed message will automatically disappear.

What should I do if the cooling fan runs after the hob is turned off?

Check for the following:

• When you have nished using the hob, the cooling fan runs by itself for

cooling down.

• After the hob’s electronics has cooled down or elapsed max time (10 minutes)

the cooling fan will be turned off.

• If you request a service call because of an information made in operating the

appliance, the visit from the customer service technician may incur a charge

even during the warranty period.

NZ64K5747BK_EU_DG68-00797A-00_EN.indd 26 3/2/2016 3:38:36 PM

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