Bedienungsanleitung Samsung QE65S95C (Seite 4 von 264) (Englisch)

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Channel and Broadcast Issues

224 "Weak or No Signal" displayed in TV mode or cannot 

channel.

224 The TV is not receiving all channels.

224 The subtitles are not provided on a digital channel.

224 Broadcasting is deactivated.

External Device Connectivity Issues

225 The "Mode Not Supported" message appears.

225 The video is OK but there is no audio.

225 I want to connect to a PC and mobile device via screen

mirroring.

226 No screen appears when connecting the TV to an external

device.

226 I want to connect to a Bluetooth speaker.

226 The PC screen does not appear or it 

Network Issues

227 Wireless network connection failed. Unable to connect to a

wireless access point. Unable to connect to the network.

227 Wired network connection failed.

227 Connected to a local network, but not to the Internet.

Anynet+ (HDMI-CEC) Issues

228 What is Anynet+?

228 Anynet+ does not work. The connected device is not

displayed.

228 I want to start Anynet+. I also want the connected devices to

turn on when the TV is turned on.

229 I want to exit Anynet+. It is inconvenient to turn on other

devices because the TV also turns on. It is inconvenient

because the connected devices (e.g. set-top box) turn off

together.

229 The message "Connecting to Anynet+ device..." or

"Disconnecting from Anynet+ device" appears on the screen.

229 The Anynet+ device won't play.

Remote Control Issues

230 The remote control does not work.

230 External devices cannot be operated with the TV remote

control.

Recording Issues

231 The Timeshift or recording function cannot be used.

231 Cannot record videos received from an external device or

Samsung TV Plus.

231 The "Format Device" message appears when the Timeshift

or recording function is used.

231 The recorded  on the TV are not played back on a PC.

Apps

232 I launched an app, but it's in a different language. How can I

change the language?

232 The app does not work properly. Its image quality is poor.

232 The Smart Hub Home Screen keeps appearing whenever you

turn on the TV.

Media Files

233 Some  are interrupted during playback.

233 Some  can't be played.

Voice Assistant Issues

234 The microphone is off.

234 The voice commands do not work well.

234 Bixby/Alexa answers although I did not call it.

235 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.

235 Voice recognition does not work with the Samsung Smart

Remote unlike other features. There is no response even if

the Voice Assistant button is pressed.

236 During voice recognition, the heavy load message appears

and the function does not work.

236 I want to see weather information of the desired area.

Other issues

237 The TV is hot.

237 The TV smells like plastic.

237 The settings are lost after 5 minutes or every time the TV is

turned off.

237 The TV is tilted to the side.

237 The stand is wobbly or crooked.

237 I want to know how to attach and remove the TV stand.

238 A POP (TV’s internal banner ad) appears on the screen.

238 The TV is making a popping noise.

238 The TV is making a humming noise.

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Samsung QE65S95C Seite 4

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