Bedienungsanleitung Samsung QE75QN900 (Seite 4 von 268) (Englisch)

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Channel and Broadcast Issues

225 "Weak or No Signal" displayed in TV mode or cannot 

channel.

225 The TV is not receiving all channels.

226 The subtitles are not provided on a digital channel.

226 Broadcasting is deactivated.

External Device Connectivity Issues

227 The "Mode Not Supported" message appears.

227 The video is OK but there is no audio.

227 I want to connect to a PC and mobile device via screen

mirroring.

228 No screen appears when connecting the TV to an external

device.

228 I want to connect to a Bluetooth speaker.

228 The PC screen does not appear or it 

Network Issues

229 Wireless network connection failed. Unable to connect to a

wireless access point. Unable to connect to the network.

229 Wired network connection failed.

229 Connected to a local network, but not to the Internet.

Anynet+ (HDMI-CEC) Issues

230 What is Anynet+?

230 Anynet+ does not work. The connected device is not

displayed.

230 I want to start Anynet+. I also want the connected devices to

turn on when the TV is turned on.

231 I want to exit Anynet+. It is inconvenient to turn on other

devices because the TV also turns on. It is inconvenient

because the connected devices (e.g. set-top box) turn off

together.

231 The message "Connecting to Anynet+ device..." or

"Disconnecting from Anynet+ device" appears on the screen.

231 The Anynet+ device won't play.

Remote Control Issues

232 The remote control does not work.

232 External devices cannot be operated with the TV remote

control.

Recording Issues

233 The Timeshift or recording function cannot be used.

233 Cannot record videos received from an external device or

Samsung TV Plus.

233 The "Format Device" message appears when the Timeshift

or recording function is used.

233 The recorded  on the TV are not played back on a PC.

Apps

234 I cannot  the app I want.

234 I launched an app, but it's in a different language. How can I

change the language?

234 The app does not work properly. Its image quality is poor.

234 The Smart Hub Home Screen keeps appearing whenever you

turn on the TV.

Media Files

235 Some  are interrupted during playback.

235 Some  can't be played.

Voice Assistant Issues

236 The microphone is off.

236 The voice commands do not work well.

236 Bixby/Alexa answers although I did not call it.

237 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.

237 Voice recognition does not work with the Samsung Smart

Remote unlike other features. There is no response even if

the Voice Assistant button is pressed.

238 During voice recognition, the heavy load message appears

and the function does not work.

238 I want to see weather information of the desired area.

Other issues

239 The TV is hot.

239 The TV smells like plastic.

239 The settings are lost after 5 minutes or every time the TV is

turned off.

240 The TV is tilted to the side.

240 The stand is wobbly or crooked.

240 I want to know how to attach and remove the TV stand.

241 A POP (TV’s internal banner ad) appears on the screen.

241 The TV is making a popping noise.

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