Bedienungsanleitung Samsung QE77S95D (Seite 4 von 277) (Englisch)

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Channel and Broadcast Issues

232 "Weak or No Signal" displayed in TV mode or cannot 

channel.

232 The TV is not receiving all channels.

233 The subtitles are not provided on a digital channel.

233 Broadcasting is deactivated.

External Device Connectivity Issues

234 The "Mode Not Supported" message appears.

234 The video is OK but there is no audio.

234 I want to connect to a PC and mobile device via screen

mirroring.

235 No screen appears when connecting the TV to an external

device.

235 I want to connect to a Bluetooth speaker.

235 The PC screen does not appear or it 

Network Issues

236 Wireless network connection failed. Unable to connect to a

wireless access point. Unable to connect to the network.

236 Wired network connection failed.

236 Connected to a local network, but not to the Internet.

Anynet+ (HDMI-CEC) Issues

237 What is Anynet+?

237 Anynet+ does not work. The connected device is not

displayed.

237 I want to start Anynet+. I also want the connected devices to

turn on when the TV is turned on.

238 I want to exit Anynet+. It is inconvenient to turn on other

devices because the TV also turns on. It is inconvenient

because the connected devices (e.g. set-top box) turn off

together.

238 The message "Connecting to Anynet+ device..." or

"Disconnecting from Anynet+ device" appears on the screen.

238 The Anynet+ device won't play.

Remote Control Issues

239 The remote control does not work.

239 External devices cannot be operated with the TV remote

control.

Recording Issues

240 The Timeshift or recording function cannot be used.

240 Cannot record videos received from an external device or

Samsung TV Plus.

240 The "Format Device" message appears when the Timeshift

or recording function is used.

240 The recorded  on the TV are not played back on a PC.

Apps

241 I cannot  the app I want.

241 I launched an app, but it's in a different language. How can I

change the language?

241 The app does not work properly. Its image quality is poor.

241 The Smart Hub Home Screen keeps appearing whenever you

turn on the TV.

Media Files

242 Some  are interrupted during playback.

242 Some  can't be played.

Voice Assistant Issues

243 The microphone is off.

243 The voice commands do not work well.

243 Bixby/Alexa answers although I did not call it.

244 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.

244 Voice recognition does not work with the Samsung Smart

Remote unlike other features. There is no response even if

the Voice Assistant button is pressed.

245 During voice recognition, the heavy load message appears

and the function does not work.

245 I want to see weather information of the desired area.

Other issues

246 Caring for the TV

246 The TV is hot.

246 The TV smells like plastic.

246 The settings are lost after 5 minutes or every time the TV is

turned off.

247 The TV is tilted to the side.

247 The stand is wobbly or crooked.

247 I want to know how to attach and remove the TV stand.

248 A POP (TV’s internal banner ad) appears on the screen.

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