Troubleshooting
Getting Support
198 Support through Remote Management
200 Finding the Information You Need for Service
There is a problem with the screen
200 Testing the Picture
I can't hear the sound clearly
203 Testing the Sound
I can't see 3D images clearly.
204 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
Data Service
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Notes and Precautions
Before Using the Recording and Timeshift Functions
212 Before Using the Recording and Schedule Recording
Functions
213 Before the Using Timeshift Function
S-Recommendation Disclaimer
214 S Recommendation with Voice Interaction
214 S Recommendation
Before Using 3D Viewing Mode
215 3D Precautions
218 Supported Resolutions for each 3D Mode
Supported Resolutions for UHD
220 HDMI Connector except for the MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
221 Precautions for Voice, Motion, and Face Recognition
223 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using SAMSUNG APPS
Web Browser Restrictions
Photo, Video, and Music File Limitations
228 Storage Device File Transfers
229 Supported External Subtitles
229 Supported Internal Subtitles
230 Supported Image Formats and Resolutions
230 Supported Music Formats and Codecs
231 Supported Video Codecs
Restrictions
233 Restrictions to PIP (Picture-in-Picture)
233 Flexible CI
Read After Installing the TV
234 Picture Sizes and Input Signals
235 Installing an Anti-Theft Kensington Lock
236 Read Before Setting Up a Wireless Internet Connection
Computer Connection Precautions
237 IBM
237 MAC
238 VESA DMT
Supported Video Resolutions
239 CEA-861
240 HDMI
Licence
Glossary
VI
