Troubleshooting
Getting Support
144 Support through Remote Management
145 Finding the contact information for service
There Is a Problem with the Picture
146 Testing the picture
I Can't Hear the Sound Clearly
148 Testing the sound
I Can't See 3D Images Clearly
149 Testing 3D picture quality
There Is a Problem with the Broadcast
My Computer Won't Connect
I Can't Connect to the Internet
Data Service
The Schedule Recording/Timeshift Function Isn't
Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
156 Before using the recording and schedule recording
functions
157 Before using the timeshift function
Read Before Using 3D Mode
158 3D precautions
S Recommendation disclaimer
162 S Recommendation with voice interaction
162 S Recommendation
Supported Resolutions for 3D Modes
163 HDMI
163 Component
163 Digital channel
163 Videos/Photos
Supported Resolutions for UHD
164 If HDMI UHD Color is set to Off
164 If HDMI UHD Color is set to On
Read Before Using Voice, Motion, or Face Recognition
165 Precautions for voice, motion, and face recognition
166 Requirements for using voice, motion, or face recognition
Read Before Using APPS
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
171 Limitations on use of photo, video, and music files
172 Supported external subtitles
172 Supported internal subtitles
173 Supported image formats and resolutions
173 Supported music formats and codecs
174 Supported video codecs
Restrictions
176 Restrictions to PIP (Picture-in-Picture)
176 Flexible CI
Read After Installing the TV
177 Picture sizes and input signals
177 Installing an anti-theft lock
178 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported
Resolutions)
179 IBM
179 MAC
180 VESA DMT
Supported Resolutions for Video Signals
181 CEA-861
Read Before Using Bluetooth Devices
182 Restrictions on using Bluetooth
Licence
Glossary
VI
