Troubleshooting
Getting Support
189 Support through Remote Management
191 Finding the Information You Need for Service
There is a problem with the screen
191 Testing the Picture
I can't hear the sound clearly
194 Testing the Sound
I can't see 3D images clearly.
195 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
Data Service
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Notes and Precautions
Before Using the Recording and Timeshift Functions
203 Before Using the Recording and Schedule Recording
Functions
204 Before the Using Timeshift Function
S-Recommendation Disclaimer
205 S Recommendation with Voice Interaction
205 S Recommendation
Before Using 3D Viewing Mode
206 3D Precautions
209 Supported Resolutions for each 3D Mode
Supported Resolutions for UHD
211 HDMI Connector except for the MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
212 Precautions for Voice, Motion and Face Recognition
214 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using SAMSUNG APPS
Web Browser Restrictions
Photo, Video, and Music File Limitations
219 Storage Device File Transfers
220 Supported External Subtitles
220 Supported Internal Subtitles
221 Supported Image Formats and Resolutions
221 Supported Music Formats and Codecs
222 Supported Video Codecs
Restrictions
224 Restrictions to PIP (Picture-in-Picture)
224 Flexible CI
Read After Installing the TV
225 Picture Sizes and Input Signals
225 Installing an Anti-Theft Kensington Lock
226 Read Before Setting Up a Wireless Internet Connection
Computer Connection Precautions
227 IBM
227 MAC
228 VESA DMT
Supported Video Resolutions
229 CEA-861
230 HDMI
Licence
Glossary
VI
