Bedienungsanleitung Samsung VR7MD97714 (Seite 53 von 58) (Englisch)

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Troubleshooting

Symptom Checklist

I have installed the

SmartThings App, but the

Jet Bot Combo fails to be

connected.

• Connect the Jet Bot Combo to a wireless router by referring to the

‘SmartThings App’ of the user manual.

I fail to log into the

SAMSUNG account.

• Check your ID and password on the screen of the SAMSUNG account.

During product

registration, the wireless

router I want to connect

cannot be searched.

• Cancel the product registration, run the SmartThings App again, and try the

product registration again.

During product

registration, the password

of the connecting wireless

router is not input

correctly.

• Cancel the product registration, run the SmartThings App again, and try the

product registration again.

• Press and hold the wireless router you want to connect on the network list, and

delete the network to initialize the password.

During product

registration, button

is pressed and held as

instructed but the next

step does not appear

• Press the button until you hear it beep.

• If the next step does not appear within seconds, press once more.

• In the case of iOS, hold down the button on the Jet Bot Combo for at least



A message of the product

registration failure

appears.

• Try the product registration procedure again by referring to the pop-up

messages.

• Please refer to the “Setting up the wireless router” in the user manual.

• Please refer to the steps for completing the product registration in the user

manual section “Registering a device to the SmartThings App”.

• When the product registration fails repeatedly, restart the SmartThings App

and try the product registration.

• The SAMSUNG account for both App log in and the product registration must

be the same.

• All users should use the SAMSUNG account issued by the country which

launches the product.

The Jet Bot Combo is not

connected to Wi-Fi.

• Check the setting status of the wireless router.

Even though the Jet Bot

Combo is connected to

a smartphone without

a problem, the Jet Bot

Combo does not work with

the smartphone.

• Try turning off the SmartThings app and turning it back on, or disconnect and

reconnect the smartphone and the wireless router. Alternatively, press the

button on the Jet Bot Combo to put it into Power-Saving Mode, then turn it off,

wait a few minutes, and then turn on the SmartThings app again.

The Jet Bot Combo on the

SmartThings App fails to

start.

• 

• Connect the wireless router to Jet Bot again by referring to the ‘SmartThings

App’ on the manual.

53English

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