22
Need help?
Visit our Web site at www.sanyoctv.com or Call 1-800-877-5032
Problem Check these Conditions Try these Solutions Page No.
DTV turns off
automatically.
●
Check signal (Cable/Ant.) connection.
●
Power surge protection feature.
●
Press POWER key.
●
The sleep timer may have been set.
●
Unplug DTV momentarily.
5, 11
No picture, sound
(Digital Picture).
●
Check antenna/external connections.
●
May be station trouble, NO signal
broadcast.
●
MUTE function may be on.
●
Adjust antenna.
●
Try a different channel.
●
Press RESET key to restart channel
search.
●
Adjust Volume.
5, 12
No Captioning.
●
Check if station is broadcasting a
Closed-Caption signal. Select another
channel.
●
Press CAPTION key to select
Captioning.
17
Cannot customize
Caption.
●
Digital Caption signal not broadcast.
●
Press CAPTION key to select Analog
captioning.
17
Cannot display
picture on a full
screen.
●
Letter Box 16:9 or Pillar Box 4:3 signal
broadcasted.
●
Press PIX SHAPE key to expand or zoom
the image.
12
Pixilation of Digital
image.
●
Press INFO key and check the signal
strength.
●
Turn antenna, install signal booster.
●
Install outdoor Digital antenna.
5, 11
Poor Picture/
Sound (watching
Analog).
●
Check if program is in color.
●
Check antenna/external connections.
●
Color or Tint misadjusted.
●
May be station trouble.
●
MUTE function may be on.
●
Try a different channel.
●
Adjust antenna.
●
Press RESET key to restart channel
search.
●
Adjust Volume.
20 ~ 21
“No Signal”
message
appears on the
screen.
●
Check Audio/Video connections.
●
Check external equipment connections.
●
Check external equipment setting.
●
Press INPUT key.
●
Switch on external equipment.
●
Set external equipment output con-
nections to match input connections.
9 ~10
No DTV Stereo or
SAP sound.
●
Check if station is broadcasting a true
MTS stereo signal or a SAP signal.
●
Press AUDIO key.
12
Cannot select or
scan some
channels.
●
Channel may be removed from
memory.
●
Check antenna connections.
●
No digital signal being broadcast.
●
Signals are weak.
●
V-Guide is set to block programming.
●
Select CH. Scan Memory and manually
add channels or start CH. (channel) search.
●
Turn Antenna or install signal booster.
●
Set V-Guide to ALLOW ALL or press
RESET key to clear all settings and restart
channel search.
16
18 ~ 19
No Cable channels
above number 13.
●
Cable Channel Indicator C should
appear next to channel number.
●
Switch Antenna mode to Cable.
15
Remote Control
will not work DTV.
●
Check batteries.
●
Check if DTV is plugged in.
●
Replace batteries.
●
Aim remote control at front of DTV.
6, 11
Cabinet makes
popping sound.
●
This is a normal condition during warm-
up and cool down of the plastic cabinet
parts.
Because of the Quality we build into our product,
very few problems are actual DTV defects. Most prob-
lems only involve simple hookup or setup changes that
can be solved by the customer. Please check the chart
below and try the solutions listed for your problem. If the
problem still persists, before returning your DTV,
please visit our website at www.sanyoctv.com or call
us toll free at 1.800.877.5032.
We can Help!
HELPFUL HINTS (Problems/Solutions)
