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Common Problems and Solutions
This section provides solutions to some common problems you may encounter while
using your media player.
Subtitles don’t appear on my movie.
T
he subtitle format may not be supported by your media player. Your media player
supports subtitles in these formats:
.MKV .SMI/SAMI . SRT SUB
Make sure that the movie file and subtitle file have identical names. Also, ensure that the
movie file and subtitle file are stored in the same folder.
The subtitles on my movie are too small/in the wrong place.
If you are playing an .MKV file with subtitles, press Pause, then use the arrow buttons to
adjust the size and placement of the subtitles.
The media player doesn’t recognize my external USB drive.
Your USB drive may not be formatted correctly. Only FAT, FAT32, NTFS and Mac HFS+
formatted external USB storage devices are supported by the media player.
The media player doesn’t recognize my digital camera or camcorder.
Your digital camera or camcorder may not be compatible with the media player. If your
camera or camcorder doesn’t appear in the list of devices on your Home screen when
you connect it to the media player, it’s incompatible for use.
One of my media files won’t open.
The file type may not be supported by your media player. Check to see if the file’s
extension is listed here:
• Supported photo and picture file formats:
.BMP .GIF .JPG/JPEG .PNG .TIFF
• Supported movie file formats:
.ASF .FLV .M4V .MP4 .RM .TS
.AVI .IFO .MinusVR .MPEG .RMVB .VOB
.DAT .ISO .MKV .MPG .TP .WMV
.DivX® .M2TS .MOV .MTS .TRP .XVID
• Supported personal videos formats:
H.264 MPEG-2 MPEG-4
