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TROUBLE SHOOTING
IF SOLUTION
The APP can not found
the camera
‧Make sure your network supports the DHCP protocol.
‧Make sure the camera and your mobile device connect to the
same Wi-Fi router for the first setting.
‧Make sure the Wi-Fi router is activated.
‧Make sure the camera is properly powered on.
‧Use the “ADD CAMERA” function to manually add the camera.
Wi-Fi router is not shown
in the drop down list
‧Make sure SSID broadcasting function is enabled in the Wi-Fi
router. Consult your Wi-Fi router manufacturer for the settings if
necessary.
‧Change the wireless security protocol of your Wi-Fi router into
WPA/WPA2/WPA2-PSK. Due to security concerns, WEP protocol
is not suggested for some Wi-Fi routers.
No image appears ‧Make sure the power adaptor is not damaged or defective and
plugged into an electrical outlet with power.
‧Relocate the camera to obtain the best reception of wireless
signals.
‧Make sure the camera is properly configured in App.
‧Make sure the mobile device is connected to 3G/4G/Wi-Fi
properly.
Low wireless signal
Poor image quality
‧Wireless devices such as wireless home stereo system may
reduce the signal strength. Leave as much space as possible
between the camera/mobile device and these wireless devices.
‧Clean the camera lens using lens cleaning cloth. Spots or dust on
the lens can also cause image quality problems.
Motion detection is
not working or
over-react
‧Make sure the sensitivity setting is turned ON (please refer to the
Sensitivity Setting section).
‧In motion detection mode, a moving object within the camera
viewing angle is necessary to trigger the motion sensor for
recording.
Note:
WPA/WPA2/WPA2-PSK encryption protocols are newer and
more effective security standards for wireless networks than
the older and less-secure WEP protocol.
TM
Always safe
