Bedienungsanleitung Sennheiser SD Office (Seite 40 von 44) (Englisch)

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If a problem occurs

SD Series - User Guide | 39

If a problem occurs

For causes and solutions that are mainly related to the base station, refer to the chapter “If a problem occurs ...”

in the “Setup Guide”.

For more information and an FAQ list, please visit our website at www.sennheiser.com/cco.

If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed

solutions, please contact your local Sennheiser partner for assistance.

To find a Sennheiser partner in your country, search at www.sennheiser.com/cco/support.

Problem Possible cause Possible solution Page

Headset is placed into the base

station but the Charge status

LED if off

Rechargeable battery is deep

discharged

Wait several minutes until the

Charge status LED lights up.

For quick-charging the headset:

Briefly press the Set button at the

bottom of the base station.

–

Link between headset

and base station

cannot be established

Wrong operating mode

(Phone/PC)

Press the PC button or the

Phone button to select the correct

operating mode.

Headset is not paired with the

base station, the Link LED

lights up red

Place the headset into the base

station.

Bad radio link between

headset and base station

Transmission range is

exceeded

Reduce the distance between

headset and base station.

–

Adjust the radio range. 16

Noise interference and

connection loss

Microphone rubs on the cheek

or perhaps the beard

Bend the microphone boom so

that the microphone is about

0.8 - 1.2” (2 - 3 cm) from the

corner of your mouth.

Too many DECT systems within

the radio range

Reduce the radio range. 16

Set the base station to

narrowband transmission.

Distance between base station

and fixed line phone is so small

that interference occurs

Increase the distance between

base station and fixed line phone.

–

Rechargeable battery cannot

be charged

Charging contacts of the

headset or the base station are

dirty

Clean the charging contacts on

the headset and on the base

station.

Rechargeable battery is

defective

Replace the defective

rechargeable battery with a new

one.

Headset is not properly placed

into the magnetic holder of the

base station

Check if the headset is properly

placed into the magnetic holder.

Rechargeable battery is

quickly depleted even after

charging

Overaged rechargeable battery Replace the overaged rechargeable

battery with a new one.

Bad audio quality, the other

party sounds too low or too

loud

Microphone sensitivity is not

correctly adjusted

Adjust the microphone sensitivity. 19

Sound from the fixed line

phone is distorted and

disturbed

Base station is not adjusted to

the fixed line phone.

Use the ABC switch to adjust the

base station to your fixed line

phone.

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Sennheiser SD Office Seite 40

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