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DECT Wireless Headset System
SDW 10 HS
SDW 30 HS
SDW 60 HS
SDW 3 BS
SDW 5 BS
BTD 800 USB
User Guide
SDW 5000 Series
SDW 5000 series headset system
CONTENTS1
Contents
Package contents ................................................................................................................................................................. 2
Base stations with components ............................................................................................................................................2
Headset with components .....................................................................................................................................................3
Product overview ..................................................................................................................................................................4
Overview of the base station .................................................................................................................................................4
Overview of the headset ........................................................................................................................................................5
Overview of the BTD 800 USB dongle .................................................................................................................................. 7
Overview of the LEDs ............................................................................................................................................................. 7
Connecting the base station ............................................................................................................................................... 9
Connecting the base station to the mains power supply ................................................................................................. 10
Pairing and charging the headset before first use ............................................................................................................ 10
Connecting the base station to a fixed line phone – SDW 5 BS only ..............................................................................11
Connecting the base station to a computer ...................................................................................................................... 13
Connecting the base station to Bluetooth devices – BTD 800 USB only ....................................................................... 14
Reconnecting/disconnecting Bluetooth ............................................................................................................................ 16
Connecting an optional USB headset or speakerphone ...................................................................................................17
Connecting an optional busy light ......................................................................................................................................17
Assembling and wearing the headset SDW 10 HS ...........................................................................................................18
Using the headset with the headband ................................................................................................................................ 18
Using the headset with the ear hook .................................................................................................................................. 19
Using the headset with the neckband ................................................................................................................................ 21
Detaching headband, ear hook or neckband .....................................................................................................................23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS .......................................................................................24
Labeling the headset ......................................................................................................................................................... 25
Configuring the headset system ....................................................................................................................................... 26
Configuring the headset system using HeadSetup™ Pro or the DIP switches ..............................................................26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only ..................................................30
Adjusting the transmission volume ....................................................................................................................................30
Setting up and using the headset ......................................................................................................................................31
Adjusting the volume ............................................................................................................................................................ 31
Muting the headset’s microphone ......................................................................................................................................32
Enabling/disabling voice prompts ......................................................................................................................................32
Verifying battery life .............................................................................................................................................................33
If you leave the DECT or Bluetooth range ..........................................................................................................................33
Making calls using the headset system ...........................................................................................................................34
Preparing calls - initial settings ...........................................................................................................................................34
Selecting audio source – fixed line phone/ computer/ mobile phone ...........................................................................34
Making a call ..........................................................................................................................................................................35
Accepting/rejecting a call ...................................................................................................................................................35
Transferring calls to connected devices ............................................................................................................................36
Ending a call...........................................................................................................................................................................37
Redialing ................................................................................................................................................................................37
Putting a single active call on hold .....................................................................................................................................37
Managing multiple calls - two calls from two audio sources ..........................................................................................38
Setting up conference call .................................................................................................................................................. 40
Using the dictation mode ...................................................................................................................................................43
Listening to music using the headset ............................................................................................................................... 44
Using the motion sensor ....................................................................................................................................................45
Charging the headset and storing the headset system ..................................................................................................46
Charging the headset ...........................................................................................................................................................46
Switching the headset system off during extended non-use ..........................................................................................47
Sharing a workplace ........................................................................................................................................................... 48
Using the headset with a third party base station (DECT-GAP telephone) ...................................................................48
Cleaning and maintaining the headset system ...............................................................................................................49
Replacing the ear pads .........................................................................................................................................................49
Replacing/removing the headset‘s rechargeable battery .............................................................................................. 50
Updating the firmware of the products ............................................................................................................................. 50
If a problem occurs ... ..........................................................................................................................................................51
Specifications .....................................................................................................................................................................54
SDW 5000 series headset system
PACKAGE CONTENTS2
Package contents
In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the
products to meet your needs.
For safety instructions, consult the Safety Guide.
A list of accessories can be found on the product page at www.sennheiser.com/headsets. For information
on suppliers, contact your local Sennheiser partner: www.sennheiser.com/headsets > “Find a dealer.
Base stations with components
Safety
Guide
Quick
Guide
Compliance
sheet
SDW 3 BS SDW 5013 & SDW 5014 bundle
Safety
Guide
Quick
Guide
Compliance
sheet
SDW 5 BS SDW 5015 & SDW 5016 bundle
EU/UK/US/AUS
EU/UK/US/AUS
SDW 5016 bundle
+ BTD 800 USB
SDW 5014 bundle
+ BTD 800 USB
i
SDW 5000 series headset system
PACKAGE CONTENTS3
Headset with components
Headset SDW 10 HS
L
S
M
Safety
Guide
Quick
Guide
Compliance
sheet
*
Headband Ear hook and adapter Neckband
pre-mounted
*The wearing style adapter is also needed for assembling the neckband (see page 21).
Headset SDW 30 HS | SDW 60 HS
Safety
Guide
Quick
Guide
Compliance
sheet
SDW 30 HS SDW 60 HS
SDW 5000 series headset system
PRODUCT OVERVIEW4
Product overview
Overview of the base station
Overview of the front
USB port
Headset
battery
status LED
Headset charging dock with magnetic holder
Microphone
mute
Computer
Phone
(SDW 5 BS only)
Mobile phone
Multi-function
Touch panel with LED
Overview of the rear sockets
SDW 5 BS SDW 3 BS
BUSY
Busy Light
PC
Computer
(USB)
DC
Power
supply
Phone
Desk phone
Handset
ACC
Handset
Lifter
BUSY
Busy Light
PC
Computer
(USB)
DC
Power
supply
SDW 5000 series headset system
PRODUCT OVERVIEW5
Overview of the bottom
1 2 3 4 5 6 7 8
S1 S2
Microphone
volume control
(SDW 5 BS only)
Speaker
ABC switch
(SDW 5 BS only)
DIP switches
Reset button
Overview of the headset
Overview of the headset SDW 10 HS
Microphone
Name plate
Headset
LED
Hook
button
Mute & Volume
button
Charging contacts
Battery compartment
Speaker
Charging pin*
*Inserted into the holder of the headband or wearing style adapter
SDW 5000 series headset system
PRODUCT OVERVIEW6
Overview of the headset SDW 30 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume
button
Charging contacts
Battery compartment
Speaker
Mute button
Overview of the headset SDW 60 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume
button
Charging contacts
Battery compartment
Speaker
Mute button
SDW 5000 series headset system
PRODUCT OVERVIEW7
Overview of the BTD 800 USB dongle
Link LEDUSB plug
Link button
Overview of the LEDs
Overview of the base station LEDs
Base station LED Meaning
off Headset microphone is active
constant Headset microphone is muted
off Corresponding device is not in focus*
constant
Corresponding device is in focus*
*Focus device: the device that initiates an outgoing call when
the headset’s hook button is tapped.
constant
outgoing call / active call
Merged calls from two audio sources:
two LEDs light up
+ / + / + :
flashes fast Incoming call
flashes slow Call on hold
off No external USB or Bluetooth headset connected/ no music
constant
USB headset connected or
Bluetooth headset connected via dongle
constant No headset connected
flashes
Incoming call - no headset connected
Connected USB headset is not supported
constant*
Music streaming
* The LED is off per default and can be enabled via HeadSetup™ Pro.
constant Dictation mode on
segments
1 – 4 are lit
Charging status of the headset battery (see page 46)
off
Headset battery flat
no SDW 5000 headset connected
SDW 5000 series headset system
PRODUCT OVERVIEW8
Overview of the headset LED
Headset LED Meaning
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset is being charged in the base station
Headset fully charged in CH 30 charger
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset is being paired to base station
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset switches on
Headset successfully connected to the base station
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset switches off
2s2s
0.2s 0.2s
3x
3x
3s 3s
Incoming call
Outgoing/active call
Softphone status: BUSY
2s2s
0.2s 0.2s
3x
3x
3s 3s
Music streaming
* The LED is off per default and can be enabled via HeadSetup™ Pro.
Headset is fully charged in the base station
Firmware upgrade
Overview of the dongle BTD 800 USB LED
Dongle LED Meaning
1s1s 1s1s
0.5s 0.5s 0.5s 0.5s
mode 1:
mode 2:
Dongle in pairing mode:
searching for Bluetooth devices to pair and connect
Search mode 1: Mobile phone
Search mode 2: Bluetooth headset
2s2s
0.2s 0.2s
3x
3x
3s 3s
Pairing successful
2s2s
0.2s 0.2s
3x
3x
3s 3s
Pairing failed
2s2s
0.2s 0.2s
3x
3x
3s 3s
Dongle tries to connect to a Bluetooth device
Dongle and Bluetooth device connected
2s2s
0.2s 0.2s
3x
3x
3s 3s
Outgoing/active call
Music streaming in standard quality
2s2s
0.2s 0.2s
3x
3x
3s 3s
Incoming call
2s2s
0.2s 0.2s
3x
3x
3s 3s
Music streaming in high quality
2s2s
0.2s 0.2s
3x
3x
3s 3s
Microphone of the connected Bluetooth device is muted
Overview of the busy light LED UI 10 BL
Busy light LED Meaning
Presence status softphone: AVAILABLE
No active call
Music streaming
Presence status softphone: AWAY/ be right back
Headset out of range
No headset connected
Presence status softphone:
BUSY/ Presenting/ Do not disturb
Active call on softphone, desk phone or mobile phone
UC* client in meeting
*UC Client = Unified communications client such as Microsoft® Skype for Business
SDW 5000 series headset system
CONNECTING THE BASE STATION9
Connecting the base station
The base station controls the wireless communication to the headset.
Depending on the variant you can plug in the headset system to your fixed line phone and/or your computer.
Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets.
+
Additionally you can plug a USB headset or speakerphone in the USB port or the busy light UI 10 BL in the back of the
base station.
SDW 5000 series headset system
CONNECTING THE BASE STATION10
Connecting the base station to the mains power supply
1
2
Connect the plug of the power supply unit to the
DC socket (marked yellow).
Connect the power supply unit to a wall socket.
The LED lights up red.
See page 13 for supported features with and without
power supply connection.
Disconnecting the base station from the mains power supply
Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time.
Pairing and charging the headset before first use
Charge the rechargeable battery for at least 20 minutes before using it for the first time.
A complete charging process takes about 60 minutes for SDW 10 HS and 90 minutes for SDW 30 HS/ SDW 60 HS
(see page 46).
1
2
3x
Place the headset into the magnetic holder of the base
station.
The Headset battery status LEDs on the base station
indicate the charge status.
If the headset and base station are not paired, the
headset LED flashes blue and red shortly. The LED turns
blue when pairing is complete and the headset will start
charging.
SDW 10 HS SDW 30 HS SDW 60 HS
During the first charging process and after long periods of non-use, it may take up to 5 minutes until the headset
LED lights up.
i
SDW 5000 series headset system
CONNECTING THE BASE STATION13
Connecting the base station to a computer
1 2
Connect the USB cable to the PC socket on the base
station.
Connect the USB cable to a USB socket on your
computer.
The operating system detects the USB audio device
“Sennheiser SDW 5 BS” or “Sennheiser SDW 3 BS”
and installs the necessary drivers.
Installing Sennheiser software
The Sennheiser software allows you to add value to your Sennheiser products. HeadSetup™ Pro enables easy set-up,
configuration and update of your SDW 5000 series.
www.sennheiser.com/software
Download the software from
www.sennheiser.com/software.
Install the software.
To install the software, you need administrator rights
on your computer. If necessary, contact your IT
department.
To make calls via the computer:
Install a softphone (VoIP Software), such as Skype for
Business or ask your admin for support.
Features with and without power supply connection
Feature
Power via USB
only
Power via USB +
power supply unit
Full softphone functionality
ü ü
Conferencing with multiple SDW 5000 headsets
ü ü
Desk phone connection
û ü
USB port functions: Bluetooth headsets & mobile via dongle, USB headsets
& speakerphones
û ü
Busy light support
û ü
Fast charging
û ü
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS22
Adjusting the neckband for perfect wearing comfort
Fit the neckband around your neck and both ears.
Ensure that the ear bud is placed in your ear.
Adjust the neckband’s height and angle.
S
M
L
Change ear bud size for optimal fit – if required. Rotate the cheek spacer to increase or decrease the
distance between the microphone and your mouth – if
required.
Change wearing side – if required.
SDW 5000 series headset system
ASSEMBLING AND WEARING THE HEADSET SDW 10 HS23
Detaching headband, ear hook or neckband
CAUTION
Improper handling can damage the product!
If the charging pin and microphone boom overlap while detaching, they can break.
Rotate the charging pin as shown.
1
2
Rotate the holder with the charging pin away from the
microphone boom.
Hold the headset with the one hand.
Slide one finger of the other hand into the small recess
on the headband or wearing style adapter.
3
CLICK!
CLICK!
Pull the two units apart from each other.
The headset loosens and you hear a click.
Remove the headset from the holder.
SDW 5000 series headset system
ADJUSTING AND WEARING THE HEADSET SDW 30 HS  SDW 60 HS24
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS
2-3 cm
Rotate the microphone boom to change wearing side. Bend and rotate the microphone boom so that the
microphone is about 0.8” (2 cm) from the corner of
your mouth.
Adjust the headset so that the ear pad rests comfortably
on your right or left ear.
Adjust the headset so that the ear pads rest comfortably
on your ears.
SDW 5000 series headset system
CONFIGURING THE HEADSET SYSTEM29
Adjusting the ring tone and ring tones volume of the base station – DIP switch 7 and 8
Switch position Function Switch position Function
1 2 3 4 5 6 7 8
Ringing volume
High
1 2 3 4 5 6 7 8
Ring tone 1
Active
1 2 3 4 5 6 7 8
Ringing volume
Low
1 2 3 4 5 6 7 8
Ring tone 2
Active
1 2 3 4 5 6 7 8
Ringing volume
Off
1 2 3 4 5 6 7 8
Ring tone 3
Active
Ringing volume
Very low
Medium
SDW 5000 series headset system
CONFIGURING THE HEADSET SYSTEM30
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only
1
2
Put on the headset. Press the button on the base station.
3
4
1 2 3 4 5 6 7 8
S1 S2
Lift the handset.
You hear a dial tone.
Set the ABC switch to the position A, B or C so that you
can hear a clear dial tone in the headset.
Adjusting the transmission volume
Adjusting the microphone volume for the connected desk phone – SDW 5 BS only
By default, the microphone volume control is set to 4. This setting is suitable for most telephones.
1
2
1 2 3 4 5 6 7 8
S1 S2
Make a call to someone who will help you find the
correct sensitivity setting for your microphone
(see page 34).
Turn the microphone volume control so that the other
party can hear you at a comfortable level.
Adjusting the microphone volume for the connected computer
Activate the option “Automatically adjust microphone sensitivity” in the settings of your softphone – if available.
Adjust the microphone sensitivity via your operating system, so that the other party can hear you at a comfortable
level (see Help function of your operating system).
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM37
Ending a call
OR OR
CLICK!
End the call via the audio source OR
Place the headset into the charging cradle of the base
station OR
Press the hook button on the headset OR
Touch the icon / / on the base station.
The call is ended. The base station LED lights up white.
If the other party hangs up, your audio source and your
headset become automatically ready to receive the
next call.
Redialing
Double tap the corresponding icon / / on the base station OR the hook button on the headset.
”Redialing“
2x
OR
Redials the last number
Cancels redialing
Putting a single active call on hold
Double tap the corresponding icon / / on the base station OR the hook button on the headset.
”Call held“
”Call unheld“
2x
OR
Holds the call
Resumes the call
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM38
Managing multiple calls - two calls from two audio sources
Accepting/rejecting a second call
If you receive a call on a second device while you are in an active call, the corresponding LED / / flashes.
Touch the icon / / on the base station corresponding to the flashing LED
OR double tap the headset’s hook button:
1s
2x
Accepts the incoming call &
puts an active call on hold
Headset: press 2x,
Base station: tap 1x
Rejects the incoming call &
continues the active call
Active call 2nd incoming call
Ending the active and accepting the incoming call
If you receive a call on a second device while you are in an active call, the corresponding LED / / flashes.
Touch the icon / / of the blue lit-up LED on the base station to end the active call.
Touch the icon / / corresponding to the flashing LED to accept the call.
SDW 5000 series headset system
MAKING CALLS USING THE HEADSET SYSTEM39
Merging a held call into an active call – Mini conference
Touch the icon / / of the held call for 1 second (LED stops flashing when merged).
“Call merged“
1s
Unmerging a call from a Mini conference and put in on hold
Touch the icon / / of the audio source with the call you want to put on hold for 1 second (LED of unmerged
call starts flashing).
“Call unmerged“
1s
Toggling between active and held call
Tap the icon / / of the held call (flashing LED) OR double tap the headset’s hook button.
If both calls are on the same source:
Double tap the icon / / of the active call to toggle between the calls.
2x
SDW 5000 series headset system
CHARGING THE HEADSET AND STORING THE HEADSET SYSTEM46
Charging the headset and storing the headset system
Charging the headset
Always place the headset at the base station to ensure that it is fully charged when needed.
Shortly before the rechargeable battery is about to run flat (15 minutes remaining) the voice prompt “recharge
headset“ is announced in the headset.
If the headset has not been used for 12 hours, it will switch off in order to conserve battery power. To switch it on
again, press the headset’s hook button. This feature can be disabled via HeadSetup™ Pro.
1
2
100%
Place the headset into the magnetic holder of the base
station. The headset battery status LEDs on the base
station indicate the charge status.
During charging the Headset LED lights up blue. The
LED switches off when the headset is fully charged.
SDW 10 HS SDW 30 HS SDW 60 HS
Charging overview SDW 10 HS
LED segment Required charging time Corresponds to a talk time of
Super Wideband Wideband Narrowband
approx. 10 minutes approx. 1 hour approx. 2 hours approx. 3 hours
approx. 20 minutes approx. 2 hours approx. 4 hours approx. 6 hours
approx. 40 minutes approx. 3 hours approx. 6 hours approx. 9 hours
approx. 60 minutes approx. 6 hours approx. 8 hours approx. 10 hours
Charging overview SDW 30 HS | SDW 60 HS
LED segment Required charging time Corresponds to a talk time of
Super Wideband Wideband Narrowband
approx. 10 minutes approx. 1 hour approx. 2 hours approx. 2 hours
approx. 20 minutes approx. 2 hours approx. 3 hours approx. 4 hours
approx. 40 minutes approx. 5 hours approx. 7 hours approx. 8 hours
approx. 90 minutes approx. 9 hours approx. 11 hours approx. 14 hours
SDW 5000 series headset system
CHARGING THE HEADSET AND STORING THE HEADSET SYSTEM47
Charging the headset using the CH 30 charger | Charging several headsets simultaneously
The CH 30 headset charger and the MCH 7 multi USB power source are optional accessories. The CH 30 allows you
to charge additional SDW headsets, e.g. for sharing the same base station when working in shifts. Several CH 30 in
connection with the MCH 7 allow to charge up to 7 headsets simultaneously.
CH 30
optional
MCH 7
Refer to the Quick Guide of the CH 30 or MCH 7 for more information.
Switching the headset system off during extended non-use
You can switch off the headset system or the headset when not using the products for extended periods of time
(e.g. when you are on holiday).
Switching the headset system off Switching the headset off
3x
5s
Disconnect the base station from the mains power
supply and the computer.
The base station and headset switch off immediately,
all LEDs switch off.
Press and hold the hook button for 5 seconds to switch
off the headset.
The Headset LED flashes red 3 times. The Headset
battery status LEDs on the base station switch off. The
LED lights up red.
To switch the headset on again:
Press the hook button.
48

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