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shark
TROUBLESHOO
GUIDE
W
power a
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maint
• Dust cup may be full; empty dust cup.
•
blockages if required.
• Remove any string, carpet fibr
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before reinserting in the vacuum.
Vacuum lifts area rugs�
• T
set
• Su
B
•
stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and
remove blockage, then r
• With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or B
• This vacuum is equipped with a motor
thermostat will automatically turn the suction motor off. Perform the following steps to restart
thethermostat:
1.T
2. Empty dust cup
3. Check for blockages in hose, accessories, and inlet openings.
4. If there ar
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection and the
hose can come loose, turning the vacuum off.
1. T
2. Remove cord fr
3. Ensure that hose, wand, and handle ar
a.
latch is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
4. Plug in vacuum and turn it on.
Note: If vacuum still does not run properly
W
AND C
When a consumer buys a product in the UK, they get the benefit of legal rights r
“statutory rights”). Y
of our products that we give you an additional manufactur
valid only in United Kingdom and Republic of Ireland. These terms and conditions r
– your statutory rights are unaf
The conditions below describe the prer
obligations of your retailer and your contract with them.
Shark
®
Guarant
A household appliance like a vacuum cleaner constitutes a sizeable investment. Y
for as long as possible. The guarantee it comes with is an important consideration - and reflects how much confidence the
manufacturer has in its pr
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (+44 (0)800 862 0453) is
open from 8.00am to 6.00pm Monday - Friday
Y
How do I regis
Y
your machine:
• Date you purchased the machine (receipt or delivery note)
• T
IMPORT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
•
the information you have supplied to us is correct. The inability to pr
What are the benefits of regis
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. Y
advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark
®
technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve r
How long are ne
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a total of five
years. (12 months plus an extended warranty of 4 years).
What is co
Repair or replacement of your Shark machine (at Shark’
addition to your legal rights as a consumer
What is not co
• Blockages – For details of how to unblock your vacuum cleaner
• Normal wear and tear such as brush bar
•
vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guar
Shark does not design products to last for a limited time. W
want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact our fr
service help line and ask about our out warranty program, on +44 (0)800 862 0453.
Where can I buy genuine Shark spares and acc
Shark spares and accessories ar
full range of Shark spares and r
sharkclean.eu/uk/accessories.
Please remember that using non-Shark spar
