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MAINTENANCEACCESSORIES
TROUBLESHOOTING
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CH950UKT_Series_IB_E_MP_200717_Mv2
TWO-YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to
the quality of the product (your “statutory rights”). You can enforce these rights against your
retailer. However, at Shark we are so confident about the quality of our products that we give
you an additional manufacturer's guarantee of up to two years (1 year as standard plus 1 year
when you register). These terms and conditions relate to our manufacturer's guarantee only
- your statutory rights are unaected.
Every Shark machine comes with a free parts and labour guarantee. Our customer service
helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It's free to call,
and you'll be put straight through to a Shark representative. You'll also find online support at
www.sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time,
you'll need the following information about your machine:
• Model Number
• Serial Number (only if available)
• Date you received the machine (from your in-store receipt or delivery note)
To register online, please visit www.sharkclean.co.uk/register-guarantee
IMPORTANT
• The manufacturer's guarantee covers your product for 12 months (or for 2 years,
if registered) starting on the date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee (standard
1 year or further 1 year extended) we will need your receipt to verify the information you
have supplied to us is correct. The inability to produce a valid receipt may invalidate your
guarantee.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner
is guaranteed for a total of two years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion to decide whether to
replace or repair) including all parts and labour. A Shark guarantee is in addition to your legal
rights as a consumer.
What is not covered by the free Shark guarantee?
1 Blockages - For details of how to unblock your vacuum cleaner, please refer to the
Instructions.
2 Normal wear and tear of parts which require regular maintenance and/or replacement to
ensure the proper functioning of your unit.
3 Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the vacuum cleaner which is not in accordance with the Shark
Instructions supplied with your machine.
4 Use of the vacuum cleaner for anything other than normal domestic household purposes.
5 Use of parts not assembled or installed in accordance with the operating instructions.
6 Use of parts and accessories which are not Shark spares.
7 Faulty installation (except where installed by Shark).
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your
Shark vacuum. You'll find a full range of Shark spares, replacement parts and accessories for
all Shark machines at www.sharkclean.co.uk.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee.
However, your statutory rights are unaected.
© 2020 SharkNinja Operating LLC.
Euro-Pro Europe Limited, 3150 Century Way, Thorpe Park, Leeds, LS15 8ZB, UK
+44 (0)800 862 0453
sharkclean.co.uk
SHARK is a registered trademark of SharkNinja Operating LLC.
Printed in China.
Illustrations may dier from actual product.
BATTERY REMOVAL AND DISPOSAL
This product uses a rechargeable and reusable lithium-ion battery. When the
battery no longer holds a charge, it should be removed from the vacuum and
recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in
accordance with local ordinances or regulations. In some areas, it is illegal to place
spent lithium-ion batteries in the bin or in a municipal solid waste stream. Return
spent battery to an authorized recycling center or to retailer for recycling. Contact
your local recycling center for information on where to drop o the spentbattery.
CLEANING THE DUST CUPATTACHING AND REMOVING
11
REGISTER YOUR PURCHASE
TECHNICAL SPECIFICATIONS
1. Press the dust cup release button and pull out the dust cup.
2. Carefully remove the filter frame.
3. To open and empty the dust cup, hold it over the bin, then press
the easy empty button (complete instructions on reverse side).
4. Hand-wash the filters in cold water and let them air-dry for at
least 24 hours before reinstalling. Air-dry only. DO NOT use a hair
dryer or clothes dryer.
5. To clean the interior of the dust cup, rinse it with water. Place
it on its side with the lid open to air-dry for at least 24 hours
before reinstalling.
6. When filters are dry, reinsert them into the filter frame
(foam first), reinstall the filter frame into the dust cup,
then reattach the dust cup.
DO NOT wash any parts or accessories in a dishwasher.
NOTE: For replacement filters please visit sharkclean.co.uk
sharkclean.co.uk/register-guarantee
Scan QR code using mobile device
LITHIUM-ION BATTERY
MUST BE RECYCLED OR
DISPOSED OF PROPERLY
RECORD THIS INFORMATION
Model Number: __________________________________________
Date of Purchase: ________________________________________
(Keep receipt)
Store of Purchase: _______________________________________
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5
Problem Solution
The vacuum
will not
operate
Battery needs to be recharged. Lithium-ion battery takes approximately
4 hours to charge completely.
Try using a dierent socket to charge.
Motorised
brush will
not work
The metal contact pins on the motorised brush are not in contact with
the connector slots on the vacuum. Remove the motorised brush and
reinsert firmly into the air-intake nozzle.
The motorised brush is blocked. Carefully remove all lint, hair, or other
debris from the motorised brush.
Vacuum will
not pick up
or suction is
weak
Dust cup is full. Empty the dust cup.
Filters need cleaning or replacement. Clean or replace the filters.
Vacuum needs to be recharged.
Dust is
escaping from
the vacuum
Empty the dust cup.
The filters are not installed correctly. Remove filters, then reinstall them.
A filter has a hole or a puncture and needs to be replaced.
An obstruction may be blocking the dust cup lid, keeping it from closing
correctly. Clear any obstructions and ensure the lid is completely closed.
BATTERY INDICATOR
No Light
Low
Battery
Press the power button. If the unit doesn't turn on, then
the battery power is too low. Please charge before use.
Slow Flashing
Light (while
plugged in)
Vacuum
Charging
To charge the vacuum, connect charging cord to unit and
plug into the socket. The light will fade in and out slowly
as the vacuum charges.
Fast Flashing
Light (in use)
Low
Battery
If the light flashes quickly while the unit is in use, the
battery power is low. Recharge the unit.
Solid Light
Fully
Charged
When the vacuum is fully charged, the indicator light will
illuminate steadily, then turn o. (It takes approximately
4 hours for a full charge).
Five Flashes
(after
plugging in)
Not
Charging
If the wrong charger is used, the light will blink five times
and then stop. Use the included charger.
1. To attach an accessory, align it with the nozzle, then slide it on.
2. To remove an accessory, slide it straight o the nozzle.
Battery Voltage: 10.8V
Motor Watts: 100W
E-TEK ZD012A133075BS
DS/DK DK12-133075A-B
2

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