Bedienungsanleitung Shark NV602UK (Seite 9 von 11) (Englisch)

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TROUBLESHOOTING GUIDE

Vacuum is not picking up debris� No suction or light suction�

(Refer to Maintenance section for more information�)

• Check ﬁlters to see if they need cleaning. Follow instructions for rinsing and drying the

ﬁlters before re-inserting back into the vacuum.

• Dust cup may be full; empty dust cup.

• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages

if required.

• Remove any string, carpet ﬁbres or hair that may be wrapped around the brush-roll.

Vacuum lifts area rugs�

• Turn o the unit to disengage the brush-roll and restart with the POWER button

for suction only cleaning.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately

sewn edges.

• Turn o the unit and disengage the area rug from the brush-roll and restart the unit.

Brush-roll does not spin�

• If brush roll indicator light on the ﬂoor nozzle turns red, the brush roll has stopped

spinning. Immediately turn o and unplug vacuum, disconnect the nozzle and remove

blockage before reconnecting and turning vacuum back on.

• Pull the handle toward you and release the ﬂoor nozzle to disengage the

auto-o feature.

• Make sure that the carpet height selector is not on the HARD FLOOR setting.

• Immediately turn o and unplug vacuum, disconnect the nozzle and remove blockage

before reconnecting and turning vacuum back on.

Vacuum turns o on its own or brush-roll Indicator Light ﬂashes red�

This vacuum cleaner is equipped with a motor protective thermostat. If for some reason

your vacuum overheats, the thermostat will automatically turn the suction motor o.

Should this occur, perform the following steps to restart the thermostat:

1. Turn the unit o.

2. Unplug the vacuum.

3. Empty the dust cup and clean ﬁlters (see page previous page)

4. Check for blockages in hose, accessories and inlet openings.

5. Allow the unit to cool for a minimum of 45 minutes.

6. Plug in the vacuum.

7. Restart the unit by turning the power on.

Note: If vacuum still does not start, visit sharkclean.co.uk/customer-care or contact

customer service on: 0800 862 0453.

WARNING: To reduce the risk of shock and unintended operation, turn

power o and unplug unit before servicing�

GUARANTEE TERMS

AND CONDITIONS

When a consumer buys a product in the UK, they get the beneﬁt of legal rights relating to the quality of the

product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are

so conﬁdent about the quality of our products that we give you an additional manufacturer’s Guarantee of up

to ﬁve years upon registration with Shark. Oer valid only in United Kingdom and Republic of Ireland. These

terms and conditions relate to our manufacturer’s Guarantee only – your statutory rights are unaected.

The conditions below describe the prerequisites and scope of our Guarantee. They do not aect your

statutory rights or the obligations of your retailer and your contract with them.

Shark

Guarantees

A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs

to work properly for as long as possible. The guarantee it comes with is an important consideration - and

reﬂects how much conﬁdence the manufacturer has in its product and manufacturing quality.

Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800

862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight

through to a Shark representative. You’ll also ﬁnd online support at sharkclean.co.uk.

How do I register my extended Shark guarantee?

You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following

information about your machine:

• Date you purchased the machine (receipt or delivery note)

• To register online, please visit sharkclean.co.uk/uk/register-guarantee

• Serial Number

IMPORTANT

• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.

• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your

receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt

may invalidate your guarantee.

What are the beneﬁts of registering my free Shark guarantee?

When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also

receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new

Shark

technology and launches.

If you register your guarantee online, you’ll get instant conﬁrmation that we’ve received your details.

How long are new Shark machines guaranteed for?

Our conﬁdence in our design and quality control means that your new Shark vacuum cleaner is guaranteed

for a total of ﬁve years. (12 months plus an extended Guarantee of 4 years).

What is covered by the free Shark guarantee?

Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark

guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark guarantee?

• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.

• Normal wear and tear such as brush bar, fuse, belt, batteries etc.

• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or

handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied

with your machine.

• Use of the vacuum cleaner for anything other than normal domestic household purposes.

• Use of parts not assembled or installed in accordance with the operating instructions.

• Use of parts and accessories which are not Shark Genuine Components.

• Faulty installation (except where installed by Shark).

• Repairs or alterations carried out by parties other than Shark or its agents.

What happens when my guarantee runs out?

Shark does not design products to last for a limited time. We do appreciate that there may be a desire for

our customers to want to repair their vacuum cleaners after the Guarantee has elapsed. In this case please

contact our free phone customer service help line and ask about our out Guarantee program,

on 0800 862 0453.

Where can I buy genuine Shark spares and accessories?

Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.

You’ll ﬁnd a full range of Shark spares and replacement parts for all Shark machines at sharkclean.co.uk/uk/

parts. Accessories are at sharkclean.co.uk.

Please remember that the use of non-Shark parts may invalidate your guarantee.

Shark NV602UK Seite 9

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