Bedienungsanleitung Shark NV702UK (Seite 10 von 11) (Englisch)

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NOTES

GUARANTEE TERMS

AND CONDITIONS

When a consumer buys a product in the UK, they get the beneﬁt of legal rights relating to the quality of the

product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we

are so conﬁdent about the quality of our products that we give you an additional manufacturer’s Guarantee

of up to ﬁve years upon registration with Shark. Oer valid only in United Kingdom and Republic of

Ireland. These terms and conditions relate to our manufacturer’s Guarantee only – your statutory rights are

unaected.

The conditions below describe the prerequisites and scope of our Guarantee. They do not aect your

statutory rights or the obligations of your retailer and your contract with them.

Shark

Guarantees

A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs

to work properly for as long as possible. The Guarantee it comes with is an important consideration - and

reﬂects how much conﬁdence the manufacturer has in its product and manufacturing quality.

Every Shark machine comes with a free parts and labour Guarantee. Our customer service helpline

(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight

through to a Shark representative. You’ll also ﬁnd online support at sharkclean.co.uk.

How do I register my extended Shark Guarantee?

You can register your Guarantee online within 28 days of purchase. To save time, you’ll need the following

information about your machine:

• Date you purchased the machine (receipt or delivery note)

• To register online, please visit https://sharkclean.co.uk/register-guarantee

• Serial Number

IMPORTANT

• Both the 12 months and the extended 4 years Guarantee will only cover your product from the date of purchase.

• Please keep your receipt at all times. Should you need to use your extended Guarantee we will need your

receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt

may invalidate your Guarantee.

What are the beneﬁts of registering my free Shark Guarantee?

When you register your

Guarantee

we’ll have your details to hand if we ever need to get in touch. You can also

receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new

Shark

technology and launches.

If you register your Guarantee online, you’ll get instant conﬁrmation that we’ve received your details.

How long are new Shark machines Guaranteed for?

Our conﬁdence in our design and quality control means that your new Shark vacuum cleaner is guaranteed

for a total of ﬁve years. (12 months plus an extended Guarantee of 4 years).

What is covered by the free Shark Guarantee?

Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark

guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark Guarantee?

• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.

• Normal wear and tear such as brush bar, fuse, belt, batteries etc.

• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling

of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your

machine.

• Use of the vacuum cleaner for anything other than normal domestic household purposes.

• Use of parts not assembled or installed in accordance with the operating instructions.

• Use of parts and accessories which are not Shark Genuine Components.

• Faulty installation (except where installed by Shark).

• Repairs or alterations carried out by parties other than Shark or its agents.

What happens when my Guarantee runs out?

Shark does not design products to last for a limited time. We do appreciate that there may be a desire for

our customers to want to repair their vacuum cleaners after the Guarantee has elapsed. In this case please

contact our free phone customer service help line and ask about our out Guarantee program,

on 0800 862 0453.

Where can I buy genuine Shark spares and accessories?

Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.

You’ll ﬁnd a full range of Shark spares and replacement parts for all Shark machines at sharkclean.co.uk.

Accessories are at sharkclean.co.uk.

Please remember that the use of non-Shark parts may invalidate your guarantee.

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Shark NV702UK Seite 10

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