Bedienungsanleitung Siemens EX977KXX5E (Seite 53 von 60) (Englisch)

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en Trouble shooting

3Trouble shooting

Tr oubl e shoot i ng

Faults often have simple explanations. Please read the

information and tips provided below before calling the

after-sales service.

Information, warnings and fault codes

In the event of a problem, information, warnings or fault

codes will automatically appear on the display. Follow

the instructions on the touchscreen display to rectify the

problem.

Notes

■A fault code will also be displayed with some

warnings. If necessary, provide the after-sales

service with the fault code.

■If a fault occurs, the appliance will not switch to

standby mode.

Tips

Cleaning

How do I clean the hob?

Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-

water detergent (concentrated) or scouring pads.

You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"

Problem Solution

The hob will not switch on. Use other electrical appliances to check whether a short circuit has occurred in the

power supply.

Make sure that the appliance has been connected as shown in the circuit diagram.

If the fault cannot be rectified, inform the technical after-sales service.

The touchscreen display is not responding or has frozen. The control panel is damp or there is something on it. Dry the control panel or remove

the object.

The cooking zone's heat setting cannot be increased. The hob's total power output has been limited. Change the total power under "Maxi-

mum power consumption" in the basic settings.

If a very large item of cookware is being used, this may have an effect on the maxi-

mum heat setting for that half of the hob. Place the cookware back on the hob.

An audible signal sounds when there is an object on the touch-

screen display.

Remove the object and reset the hob.

Do not place hot cookware on the control panel.

The hob responds in an unusual manner or cannot be oper-

ated properly.

Switch the appliance off using the main fuse or the circuit breaker in the fuse box.

Wait a few seconds before reconnecting the appliance.

The electronics have overheated and have switched off the

affected cooking zone.

Wait until the electronics have cooled down sufficiently. When the fault code on the

display goes out, you can resume cooking.

The electronics have overheated and all the cooking zones

have been switched off.

There is hot cookware near the control panel. To protect the

electronics, the cooking zone has been switched off.

Remove the cookware that is causing the problem. Wait a few seconds. When the

fault code on the display goes out, you can resume cooking.

The cooking zone has overheated and has been switched off

to protect the work surface.

Wait until the electronics have cooled down sufficiently before switching the cooking

zone back on.

The transfer settings function will not activate. Acknowledge the fault code by touching any of the buttons. You can cook as usual

without using the transfer settings function. Contact the technical after-sales service.

The cooking zone has been operating continuously for an

extended period.

The automatic safety shut-off function has been activated. See the section entitled

Trouble shooting en

Demo mode

If the ± symbol is shown on the display, demo mode

is active. The appliance does not heat up in demo

mode. Disconnect the appliance from the power

supply.Wait a few seconds before reconnecting the

appliance. Then deactivate demo mode in the basic

settings within 3 minutes of switching on the appliance.

The hob is unable to connect to your home network or the

extractor hood. “ˆ‹‚‹

Acknowledge the fault code by touching any of the buttons. You can cook as usual

without a connection.

If this code is displayed again, contact the technical after-sales service.

The cooking sensor has overheated and the cooking zone has

been switched off. “‰ƒ‹ƒ

Wait until the cooking sensor has cooled down sufficiently before activating the func-

tion again.

The cooking sensor has overheated and all the cooking zones

have been switched off. “‰ƒ‹„

If you are not using the cooking sensor, remove it from the cookware and keep it

away from the other cooking zones and sources of heat. Switch the cooking zones

back on.

The battery in the cooking sensor is almost drained. “‰ƒ‹… Replace the 3 V CR2032 battery. See the section entitled ~ "Changing the battery"

The connection to the cooking sensor has been broken.

“‰ƒ‹†

Switch the function off and then on again.

The cooking sensor is faulty. “‰ƒ‹‡ Contact the technical after-sales service.

The cooking sensor indicator will not light up and the cooking

sensor is not responding.

Replace the 3 V CR2032 battery. See the section entitled ~ "Changing the battery"

If this does not solve the problem, press and hold the symbol on the cooking sensor

for 8-10 seconds and then reconnect the cooking sensor to the hob. See the section

entitled

If the problem persists, contact the technical after-sales service.

The indicator on the sensor flashes twice. The battery in the

cooking sensor is almost drained. You may be interrupted the

next time you cook by the battery running out.

Replace the 3 V CR2032 battery. See the section entitled ~ "Changing the battery"

The indicator on the sensor flashes three times. The connec-

tion to the cooking sensor has been broken.

Press and hold the symbol on the cooking sensor for 8-10 seconds and then recon-

nect the cooking sensor to the hob. See the section entitled ~ "Connecting the

wireless temperature sensor to the control panel"

The operating voltage is incorrect/outside of the normal oper-

ating range. “Š‹‹‹/“Š‹‚‹

Contact your electricity supplier.

The hob is not connected properly —…‹‹ Disconnect the hob from the mains power supply. Make sure that it has been con-

nected as shown in the circuit diagram.

Problem Solution

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