en Frequently Asked Questions (FAQ)
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Cookware
Which types of cookware can be used with an induction hob?
For information on which types of cookware can be used with an induction hob, see the section entitled ~ "Induction cooking".
Why is the hob not heating up?
Make sure that the cookware is suitable for use with an induction hob. For information on the type, size and positioning of the cookware,
see the section entitled ~ "Induction cooking".
Why is it taking so long for the cookware to heat up or why is it not heating up correctly despite being on a high power level?
Make sure that the cookware is suitable for use with an induction hob. For information on the type, size and positioning of the cookware,
see the section entitled ~ "Induction cooking".
The depiction of the cookware on the touchscreen display does not match the actual cookware in terms of size and shape.
The depiction of the cookware on the touchscreen display is purely indicative.
Make sure that the item of cookware is inside the usable area of the cooking surface.
There is cookware on the cooking surface that is not being shown on the touchscreen display.
There are more than eight items of cookware on the cooking surface.
The cookware is too small: A diameter of between 90 and 340 mm is recommended.
Use a bigger item of cookware or cookware that is suitable for induction cooking. Alternatively, move the cookware to a different position
on the cooking surface. For information on which types of cookware can be used with an induction hob, see the section entitled
~ "Induction cooking".
There are two items of cookware on the cooking surface. However, the touchscreen display displays this as just one item of cookware.
If two pots or pans are placed very close together on the cooking surface, the touchscreen display may depict them as one item of cook-
ware.
Move the two items away from each other until the touchscreen display depicts them separately.
There is an item of cookware on the cooking surface. However, the touchscreen display depicts two or more.
The base of the cookware may be deformed or embossed, or the cookware is not suitable for induction cooking.
Check how flat the base of the cookware is and place it back on the cooking surface. For information on the type, size and positioning of
the cookware, see the section entitled ~ "Induction cooking".
Not every item of cookware that is on the cooking surface can be activated.
You can place up to eight items of cookware on the cooking surface but only up to six evenly distributed items can be used at the same
time.
For information on how to position the cookware, see the section entitled ~ "Induction cooking"
You can cook with up to three items of cookware on each side. If there is an item of cookware in the centre of the cooking surface or an
item of cookware is too large, the number of "active" pots or pans is restricted.
For information on how to position the cookware, see the section entitled ~ "Induction cooking"
One of the items of cookware is not suitable for induction cooking. The : symbol appears on the touchscreen display next to the unsuit-
able pot or pan.
For information on which items of cookware are suitable for induction cooking, see the section entitled ~ "Induction cooking"
The appliance has exceeded its maximum power consumption or the Maximum power consumption setting has been activated.
Check the installation and configure the Maximum power consumption setting correctly. See the section entitled ~ "Basic settings"
The power level cannot be increased.
The appliance has reached its maximum power consumption or the Maximum power consumption setting has been activated.
Change how the items of cookware are arranged on the cooking surface. Check the installation and configure the Maximum power con-
sumption setting correctly. See the section entitled ~ "Basic settings"
The cooking sensor is not available.
The appliance has reached its maximum power consumption or the Maximum power consumption setting has been activated.
To make the cooking sensor ready to use, reduce or switch off the power levels for the other pans. Change how the items of cookware are
arranged on the cooking surface. Check the installation and configure the Maximum power consumption setting correctly. See the section
entitled ~ "Maximum power consumption"
If you use the appliance intensively, this may increase the required cooking times.
This may be due to the fact that internal safety mechanisms are preventing the cooker from overheating.
Try moving the cookware to a different position.
Bubbles are forming with an uneven distribution within the cookware.
Depending on the power level that is selected, the type of cookware or the combination with other cookware, bubbles may form unevenly.
This does not affect the temperature or the cooking process.
For information on the type, size and positioning of the cookware, see the section entitled ~ "Induction cooking"
You can achieve the best results by using special glass-ceramic cleaning products. Do not use any harsh or abrasive cleaning products,
dishwater detergent (concentrated) or scouring pads.
For more information on cleaning and caring for your hob, see the section entitled ~ "Cleaning".
Why will the hob not connect to the home network after the WPS button has been pressed on the router?
Once the "Connect automatically" option has been selected, press the WPS button on the router within the next two minutes.
If this time has already elapsed, repeat the connection procedure. If the problems persist, restore the appliance to factory settings; see
Use the SSID "HomeConnect" and password "HomeConnect" to connect.
Make sure that you have entered all the characters correctly and that you have used upper and lower case in the relevant places.
