26
Troubleshooting
Malfunctions often have simple explanations. Please read the
following instructions before calling the after-sales service.
Repairs may only be carried out by fully trained after-sales
service technicians. Incorrect repairs to your appliance may
present considerable risks for the user.
: Risk of electric shock!
■ Work on the appliance electronics may only be performed by
a specialist.
■ Always disconnect the appliance from the power supply
when work is carried out on the electronics. Switch off the
circuit breaker or remove the fuse from your household fuse
box.
Problem Possible cause Notes/remedy
The appliance does not work The plug is not plugged in. Connect the appliance to the electricity
supply
Power cut Check whether other kitchen appliances
are working
Fuse defective Check in the fuse box to make sure that
the fuse for the appliance is OK
Faulty operation Switch the appliance off using the fuse in
the fuse box. Wait approximately 10 sec-
onds and then switch it back on.
The appliance cannot be started The appliance door is not fully closed Close the appliance door.
The appliance cannot be started and the
following appear in the display:
“Continue operation with ‘Start’”
“Descale”
Descaling has been cancelled Press the Start button. Then rinse the
appliance twice (see section: Descaling).
Proceed as described in the section “Emp-
tying the evaporator dish and refilling the
water tank”.
The appliance cannot be started and the
following appear in the display:
“Continue operation with ‘Start’”
“Clean”
Cleaning aid was cancelled Press the Start button. Then rinse the
appliance twice (see section: Cleaning aid.
Proceed as described in the section “Emp-
tying the evaporator dish and wiping out
the appliance”)
“Clock” is shown in the display Power cut Reset the clock
(see section: Time-setting options)
The appliance is not in operation. A cook-
ing time is shown in the display.
The rotary selector was accidentally oper-
ated
Press the Stop button
The Start button was not pressed after the
setting was made.
Press the Start button or delete the setting
with the Stop button
The display shows “Automatic switch-off” The Automatic switch-off is active. Press any button.
“Fill water tank” appears even though the
water tank is full
The water tank has not been inserted
properly
Slide in the water tank until it engages.
The detection system is not working Call the after-sales service
“Fill water tank” appears even though the
water tank is not yet empty, or the water
tank is empty but “Fill water tank” does not
appear
The water tank is dirty. The mobile water
level indicators are jammed
Shake and clean the water tank. If the
parts cannot be released, obtain a new
water tank from the after-sales service.
The water tank empties for no discernible
reason. The evaporator dish is overflowing
The water tank was not closed properly Close the lid until you feel it engage.
The tank lid seal is dirty Clean the seal
The seal in the tank cover is defective Obtain a new water tank from the after-
sales service
The evaporator dish has boiled empty
even though the water tank is full.
The water tank has not been inserted
properly
Slide in the water tank until it engages
The feed line is blocked Descale the appliance. Check whether the
water hardness range is set correctly
“Empty tank/Clean?” appears in the dis-
play
The appliance has not been used for at
least two days and the water tank is full
Empty and clean the water tank. Always
empty the water tank after cooking
There is a "pop" noise during cooking Cold/warm effect with frozen food, caused
by the steam
This is normal
When you cook with steam, a lot of steam
is created
The appliance is being automatically cali-
brated
This is normal
When cooking with steam, there is again a
lot of steam
The appliance is unable to calibrate itself
automatically if cooking times are too
short
Restore the appliance to the factory set-
ting (see section: Basic settings). Then
start steaming at 100 °C for 20 minutes
