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Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will
find plenty of cooking tips and tricks.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Malfunction table
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers is
found on the side of the oven door. You can make a note of the
number of your appliance and the telephone number of the
after-sales service in the space below to save time should it be
required.
Problem Possible cause Remedy/information
The appliance does not work. Faulty circuit breaker. Look in the fuse box and check that the cir-
cuit breaker for the appliance is in working
order.
Plug not plugged in. Plug in the plug.
Power cut Check whether the kitchen light works.
The appliance does not work.
@
appears in the display panel.
Childproof lock is active. Deactivate the childproof lock (see section:
Childproof lock).
‹:‹‹ and 0 are in the display
panel.
Power cut Reset the clock.
The microwave does not switch on. Door not fully closed. Check whether food residue or debris is
trapped in the door.
It takes longer than before for the
food to heat up in the microwave
The selected microwave power level is too
low.
Select a higher power level.
A larger amount than usual has been placed
in the appliance.
Double the amount = almost double the
cooking time.
The food was colder than usual. Stir or turn the food during cooking.
Turntable grates or grinds. Dirt or debris in the area around the turntable
drive.
Clean the rollers under the turntable and the
recess in the oven floor thoroughly.
A particular operating mode or
power level cannot be set.
The temperature, power level or combined set-
ting is not possible for this operating mode.
Choose permitted settings.
“‚ appears in the display panel.
The thermal safety switch-off function has
been activated.
Call the after-sales service.
“ƒ appears in the display panel.
The automatic safety switch-off function has
been activated.
Touch any button or turn the rotary selector.
“„ appears in the display panel.
The oven is malfunctioning. Call the after-sales service.
“… appears in the display panel.
The thermal safety switch-off function has
been activated.
Call the after-sales service.
“‚‚ appears in the display panel.
Moisture in the control panel. Allow the control panel to dry.
“‚ˆ appears in the display panel.
Rapid heating has failed. Call the after-sales service.
The appliance can be set, but does
not heat up. The colon is flashing.
The demo mode has been activated. Disconnect the appliance from the mains
power supply, then reconnect it. Press and
hold the
@ button until the @ symbol
appears in the display and the colon stops
flashing. Confirm within 4 seconds using the
@ button.
E no.
FD no.
After-sales service
O
