Index
A31003-P3010-U106-16-7619, 03/2014
90 myAgent, User Guide
Ind ex
A
administrator 85
agent 85
assign to a queue 46
login at queue by Supervisor/Administrator
50
logout from queue by Supervisor/Admini-
strator 50
move to another queue 48
remove from queue 49
status change by Supervisor/Administrator
50
agent assignment 43
edit 47
agent assignment (binding)
customize display of list 46
customize display of queues 79
agent binding list 44, 46
agent callback 28
end a callback 28
execute a callback 28
reschedule a callback 28
agent functions
agent authorization level (class of service)
17
authorization level of Supervisor/Admini-
strator 43
agent status 44
alarm 56
alarm message 56
alarm tone
enable and disable 57
appearance 74
assistance from supervisor/administrator 29,
51
accept request 55
request 30
Attendant buttons 62
add tab 64
assign user 63
automatically assign 63
change order of tabs 64
delete tab 64
display 62
remove user 64
sort 62
authorization level (class of service) 85
automatic updates 14
perform 15
average times 42
display 42
B
Break 40
break
ending 40
starting 40
C
call
answer 20
change position in queue 51, 54
complete 21
hold 31
override 50, 54
pick up for agent 35, 36
record (as agent) 29
record (as supervisor/administrator) 50, 51
silent monitoring 50, 54
transfer to agent 33
transfer to queue 31, 34
transfer to subscriber 31, 34, 35
call functions 31
call history 37
of caller from caller list, display 39
of current caller, display 21
call number format 89
call processing 19
caller list 36
display 37
canonical call number format 89
change password 76
Index
