12
What to do if...
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Water is leaking out. Attach/replace the drainage hose correctly.
Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
Start not selected?
Tap not turned on?
Filter blocked? Clean the filter a page 11.
Supply hose kinked or trapped?
ʑ
Washing machine door
cannot be opened.
Safety function active. Programme termination? a page 4.
(Rinse Stop = no final spin) selected? a page 3,4.
Can be opened by emergency release only? a page 13.
ʑ
Programme does not
start.
Start or Finish in time selected?
Washing machine door closed?
ʑ
Detergent solution does
not empty.
(Rinse Stop = no final spin) selected? a page 3,4.
Clean the detergent solution pump a page 11.
Clean the waste pipe and/or drainage hose.
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Water not visible in the
drum.
Not a fault - water below the visible area.
ʑ
Spin result not
satisfactory.
Laundry wet/too damp.
No fault - the unbalanced-load detection system interrupted
spinning, uneven laundry distribution.
Distribute large and small items of laundry evenly in the drum.
Less Ironing selected? a page 5.
Speed selected too low? a page 5.
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The programme duration
changes during the wash
cycle.
Not a fault the programme sequence is optimised for the
particular wash process. This may result in changes to the
programme duration in the display field.
ʑ
Drum spins gently
several times.
Not a fault - unbalanced-load detection system is adjusting the
imbalance.
ʑ
Residual water in the
compartment 0 for care
products.
Not a fault - the action of the care product is not affected.
Clean the insert if necessary
a page 10.
ʑ
Odour formation in the
washing machine.
Run programme Cottons/Coloureds 90 °C without laundry. Use
standard detergent.
ʑ
Status display³t (Wash)
flashes. Detergent may
be leaking out of the
detergent drawer.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour
into compartment II (not with outdoor or down fabrics).
Reduce the detergent dosage for the next wash cycle.
ʑ
Loud spinning, vibrations
and wandering during
the spin cycle.
Are the appliance feet fixed?
Secure appliance feet a Installation instructions.
Transportation safety devices removed?
Remove transportation safety devices a Installation
instructions.
ʑ
Noises during spin and
drain cycles.
Clean detergent-solution pump > page 10
ʑ
Display panel/indicator
lamps do not function
during operation.
Power cut?
Circuit breakers tripped or fuses blown? Reset the circuit
breakers or change the fuses.
If the fault occurs repeatedly, call the after-sales service.
ʑ
Programme Status
longer than usual.
Not a fault - unbalanced-load detection system is adjusting the
imbalance by repeatedly redistributing the laundry.
Not a fault - foam detection system active - adds an additional
rinse cycle.
13
What to do if ...
ʑ
There are detergent
residues on the laundry.
Occasionally, phosphate-free detergents contain water-insoluble
residues.
Select Rapid 15 or brush out the laundry after washing.
ʑ
Æ in the display panel. Start selected.
To continue the programme, press Start.
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In pause mode,
Start flashes very quickly
and a signal sounds.
Water level too high. Not possible to add more laundry. Close
the washing machine door immediately if necessary.
To continue, press the Start button.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
Turn the programme selector to Off and remove the mains plug from the socket.
Turn off the water supply and call the after-sales service a Installation instructions.
Emergency release e.g. in the event of a power cut
The programme continues when the power supply is restored. However, if the laundry has to
be removed, the washing machine door can be opened as follows:
Risk of scalding
The detergent solution and laundry may be hot. If possible, leave to cool
down.
Do not reach into the drum if it is still turning.
Do not open the washing machine door if you can see water through the
glass.
1. Turn the programme selector to Off and disconnect the mains plug.
2. Drain the detergent solution a page 10.
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.
After-sales service
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If you cannot remedy the fault yourself (What to do if ..., apage 12, 13), contact our after-
sales service. We will always find a suitable solution to avoid unnecessary visits by repair
personnel.
ʑ
You will find the contact data for your closest after-sales service in the after-sales service
directory (depending on model).
GB 0844 8928999 Calls from a BT landline will be charged at up to 3 pence per minute.
A call set-up fee of up to 6 pence may apply.
IE 01450 2655
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Please give the after-sales service the product number (E no.) and the production number
(FD) of the appliance.
Product number Production number
This information can be found:
on the inside of the washing machine door*/
opened service flap* and rear of the appliance.
*depending on model
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Trust the manufacturer's competence. Turn to us.
You will thereby ensure that the repairs are performed by trained service personnel equipped
with original repair parts.
