21
Q: Saved recording is short
A: Possible cause:
1 Excessive streaming due to poor quality of front-end camera, dirty lens, camera installed in
backlight, or incorrect aperture adjustment
2 Insufficient hard drive capacity
3 Damaged hard drive
22
Q: Downloaded file will not play
A: Possible cause:
1 Media player is not installed
2 No graphic accelerator software version DX8.1 or higher is installed
3 PC does not have DivX503Bundle.exe plugin installed to playback in MEDIA PLAYER after
the file is converted to AVI format
4 winxp OS needs to install plugins DivX503Bundle.exe and ffdshow-20041012.exe
23
Q: Forget password for advanced local menu or network operation
A: Solutions:
1 Please contact your local customer service or our headquarters for assistance. We can
help you to find the solution based on the device model and program version information
that you provide.
24
Q: Can not see the preview picture the digital channel
A: Solutions:
1 Did not add device
2 The device of related channel was not enable
3 The device of related channel was not selected.
4 The selected device did not connect to video sources
5 The channel title of selected remote device is not exist.
6 Stream for remote channel was set by extra stream.
7 User name & password not matched
8 directly input with IP address or port No. incorrectly when adding device.
9 The resolution of added device is too large to display by the monitor.
25
Q: Click “search” why not search out any of the device.
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