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User Manual
snom 300 | 320 | 360 | 370
deutsch
english
español
français
italiano
www.snom.com www.snom.com
130907_UMEV21_AF
© snom technology AG 2007
All rights reserved.
For questions regarding the product, please contact your snom Certified Sales Partner.
Also visit us on http://www.snom.com
Table of Contents
Welcome...............................................................................................................................1
Copyright .........................................................................................................................................1
Warranty...........................................................................................................................................1
Declaration of conformity.............................................................................................................1
Important User Information.................................................................................................2
Safety instructions.........................................................................................................................2
Disposal of the product................................................................................................................2
Overview ...............................................................................................................................3
Hardware Components................................................................................................................3
snom 300 .....................................................................................................................................................3
snom 320 .....................................................................................................................................................3
snom 360 .....................................................................................................................................................4
snom 370 .....................................................................................................................................................4
(1) Display ..................................................................................................................................................... 5
(2) Keypad and LEDs ..................................................................................................................................5
(3) Audio Devices......................................................................................................................................... 9
User Interfaces ............................................................................................................................10
User and Administrator Mode..................................................................................................10
Documentation ............................................................................................................................10
Getting Started ................................................................................................................. 11
Phone Installation........................................................................................................................11
Phone Initialization ......................................................................................................................12
(1) Hardware Self-Test .............................................................................................................................12
(2) TFTP Update Screen ..........................................................................................................................12
(3A) Automatic Phone Initialization ........................................................................................................12
(3M) Manual Phone Initialization.............................................................................................................14
Registration ..................................................................................................................................19
Successful Registration ............................................................................................................................19
Unsuccessful Registration .......................................................................................................................19
Idle Screen ...................................................................................................................................20
Default Idle Screen.....................................................................................................................................20
Customized Idle Screen ...........................................................................................................................20
User Interfaces.................................................................................................................. 22
Phone User Interface .................................................................................................................22
Menu Structure ...........................................................................................................................................22
Settings Menu .............................................................................................................................................25
Call Indication..............................................................................................................................................63
Accepting Incoming Calls ........................................................................................................................64
Call Waiting .................................................................................................................................................64
Denying Incoming Calls ............................................................................................................................66
Denying Incoming Calls Automatically..................................................................................................66
DND (Do Not Disturb) Mode...................................................................................................................67
Call Forwarding...........................................................................................................................................68
Active Calls ..................................................................................................................................71
Audio Operation Modes ...........................................................................................................................71
Mute / Unmute.............................................................................................................................................72
Multiple Speaker Mode .............................................................................................................................73
Hold and Resume.......................................................................................................................................74
Call Transfer.................................................................................................................................................76
Conference ..................................................................................................................................................77
Call Recording ............................................................................................................................................78
Advanced Phone Functions ............................................................................................ 79
Hot Desking .................................................................................................................................79
Logoff All Users (Extensions/SIP Identities)........................................................................................79
Logon New User (Extension/SIP Identity)............................................................................................80
Directory........................................................................................................................................81
Call Lists .......................................................................................................................................82
Minibrowser..................................................................................................................................83
Availability ...................................................................................................................................................83
Access ...................................................................................................................................................83
Presence.......................................................................................................................................84
Changing the Presence State.................................................................................................................85
Contact Presence ......................................................................................................................................86
Voice Mailbox............................................................................................................................... 87
Acoustical Indication..................................................................................................................................87
Visual Indication ..........................................................................................................................................88
Retrieve New Messages...........................................................................................................................88
Extension Monitoring and Call Pickup...................................................................................89
Busy Lamp Field (BLF) feature ...............................................................................................................89
“Calls” List ...................................................................................................................................................90
Call Pickup ...................................................................................................................................................90
Appendix ............................................................................................................................ 91
Mapping of Context-Sensitive Function Keys .....................................................................91
Idle screen ...................................................................................................................................................91
Basic navigation..........................................................................................................................................91
snom 3x0 VoIP Phones User Manual English
© snom technology AG 2007
Welcome
• 1
English
Welcome
Welcome to the user guide for the snom3x0 VoIP phones.
This manual describes the available features of the phone when it is connected to a SIP
(RFC 3261) compliant PBX.
The functions and features available with this phone are designed for easy use in many
different phone handling situations. The user manual describes the functions and
features of the snom3x0 VoIP phones as they are programmed for delivery from the
factory. There may be some differences in the way your phone is programmed. Please
consult your system administrator if you need further information.
The latest version of this user guide can be downloaded from:
http://wiki.snom.com/Documentation
L Note: The snom3x0 VoIP phones are IP phones that conform to the SIP standard
(RFC 3261), and they can only be used within a network that supports this type of
phone.
Copyright
All rights reserved. No parts of this publication may be reproduced, stored in retrieval
systems, or transmitted in any form or by any means electronic, mechanical,
photocopying, recording, or otherwise, without prior written permission of the publisher
except in accordance with the following terms:
When this publication is made available on snom media, snom technology AG gives its
consent to downloading and printing copies of the content provided in this file only for
private use and not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. snom technology AG will not be liable for
any damages arising from use of an illegally modified or altered publication.
Warranty
SNOM TECHNOLOGY AG MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. snom technology AG shall not be liable for errors contained herein nor for
incidental or consequential damages in connection with the furnishing, performance, or
use of this material.
Declaration of conformity
Hereby, snom technology AG, declares that this phone is in conformity with
the essential requirements and other relevant provisions of the European
R&TTE directive 1999/5/EC.
Details to be found at: http://www.snom.com
.
snom 3x0 VoIP Phones User Manual English
2 • Important User Information
© snom technology AG 2007
English
Important User Information
Safety instructions
Save these instructions. Read these safety instructions before use!
L Note:
When using your phone or connected equipment, the following basic safety
precautions should always be followed to reduce risk of fire, electrical shock, and
other personal injury.
Follow instructions in the equipment's user manual or other documentation.
Always install equipment in a location and environment for which it is designed.
For locally powered ac electrical outlet use: Only operate within the specified
transformer power voltage indicated. If you are uncertain of the type of power
supplied within the building, consult property management or your local power
company.
For locally powered AC electrical outlet: Avoid placing the phone's power cable
where it can be exposed to mechanical pressure as this may damage the cable. If the
power supply cord or plug is damaged, disconnect the product and contact qualified
service personnel.
Headsets used with this equipment must comply with EN/IEC 60950-1 and for
Australia AS/NZS 60950.1-2003.
Do not make any changes or modifications to equipment without seeking approval
from the party responsible for compliance. Unauthorized changes or modifications
could void warranties and the user's authority to operate the equipment.
Do not use the phone to report a gas leak in the vicinity of the leak!
Do not spill liquid of any kind on the product or use the equipment near water, for
example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming
pool.
Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
Do not disassemble the product. Contact a qualified service agency when service or
repair work is required.
Do not use a phone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local regulations
for disposal of electronic products.
snom 3x0 VoIP Phones User Manual English
© snom technology AG 2007
Overview
• 3
English
Overview
Hardware Components
The main hardware components of your snom VoIP phone are the
display (1)
, the
keypad with LEDs (2),
and the
audio devices (3)
.
snom 300
snom 320
snom 3x0 VoIP Phones User Manual English
© snom technology AG 2007
Overview
• 5
English
(1) Display
Features snom 300 snom 320 snom 360 snom 370
Tiltable
(0-45 degrees)
Backlight
Type
Two-line LCD
monochrome
Two-line LCD
monochrome
Graphical LCD
monochrome
Graphical LCD
grayscale
Characters /
pixels
16 characters
per line
24 characters
per line
128 x 64
pixels
240 x 128
pixels
(2) Keypad and LEDs
The keypad (including LEDs) is grouped in up to 8 functional units:
a) Navigation Keys
b) Alphanumeric Keys
c) Audio Device Control Keys
d) Free Function Keys with LEDs
e) Preprogrammed Function Keys
f) Context-Sensitive Function Keys
g) Message LED
h) Call Indication LED
Each unit is explained in the following subchapters in detail.
snom 3x0 VoIP Phones User Manual English
6 • Overview
© snom technology AG 2007
English
(2a) Navigation Keys
Use the navigation keys to navigate in the display menus and confirm and cancel
actions.
snom 300 - snom 320 - snom 360 - snom 370
Cancel Up Down Left Right Confirm
(2b) Alphanumeric Keys
Use the alphanumeric keys to enter numbers, letters and special characters. Depending
on the selected input mode (see page 54) you can enter digits, lower / upper case or
special charact
ers.
Input mode snom 300 - snom 320 - snom 360 - snom 370
Digits
1 2 3
Upper case
Special
characters
1
ABC2 DEF3
Lower case
abc2 def3
Digits
4 5 6
Upper case
GHI4 JKL5 MNO6
Lower case
ghi4 jkl5 mno6
Digits
7 8 9
Upper case
PQRS7$ TUV8 WXYZ9
Lower case
pqrs7$ tuv8 wxyz9
Digits
0
Lower / Upper case
„space“,”_”,”0”
snom 3x0 VoIP Phones User Manual English
10 • Overview
© snom technology AG 2007
English
User Interfaces
The hardware components
keypad
and
display
constitute the
phone user interface
which allows the user to execute all call operation tasks and basic configuration
changes
directly on the phone
. Additionally, each phone has a
web user interface
to
make calls remotely and to access all configuration settings.
In many instances, it is possible to use both the
phone user interface
and the
web
user interface
to operate the phone and change settings; some, however, are only
possible via a phone or web user interface.
Interface Symbol Tasks Links
Phone user
interface
All call functions
All basic settings
See page 22
Web user
interface
All basic and advanced
settings
No call functions except
initiating & terminating
calls
See page 26
User and Administrator Mode
Your phone can be used in user or administrator mode. Administrator mode is the
default setting with full configuration rights. For further details see page 46 / 47.
L Note: The default administrator password is “0000” (four zeros).
Documentation
The following table shows all documentations available for snom phones.
Name Contents Where found
Format/
Language
Quick Start
Guide
Contents of delivery and basic
set up of phone
In phone
package
-
User Manual
Phone user interface settings
Web user interface settings
Basic phone and call functions
Download
2
PDF
3
Multilingual
L Note: For a complete set of user manuals refer to:
http://wiki.snom.com/Documentation
snom 3x0 VoIP Phones User Manual English
© snom technology AG 2007
Getting Started
• 13
English
(3A-a) DHCP Request
By default the phone attempts to contact a
DHCP
6
Server
in your network in order to
obtain its valid network settings, e.g. IP address, netmask, gateway, DNS server, etc.
The message “Sending DHCP request” is displayed briefly and the obtained IP address
and the phone’s MAC address are displayed.
snom 300 snom 320 snom 360 snom 370
IP-Adr:
192.168.X.X
7
MAC:
0004132XXXXX
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
L Note: If your network does not use DHCP, proceed to chapter “(3M-a) Manual
DHCP Setup” on page 14.
(3A-b) Mass Deployment
A mechanism called
mass deployment
can be used to fully customize your phone
automatically.
L Note: If your IP telephony system supports automatic initialization but any of the
previously described steps have failed, inform your system administrator.
For further information regarding mass deployment read the instructions
8
provided
in our online knowledge database.
snom 3x0 VoIP Phones User Manual English
14 • Getting Started
© snom technology AG 2007
English
(3M) Manual Phone Initialization
If your IP telephony system does not support automatic initialization, use the following
instructions.
(3M-a) Manual DHCP Setup
If your phone cannot contact a DHCP Server for any reason, the message “Sending
DHCP requests” is displayed permanently.
Action: Stop the phone from sending DHCP requests
snom 300 snom 320 snom 360 snom 370
Send. DHCP rqst
■■■■■■■■■_ _ _ _ _ _
Sending DHCP requests
■■■■■■■■■_ _ _ _ _ _
Sending DHCP requests

Sending DHCP requests

Press
Cancel
Result: Sending of DHCP requests will be stopped and you will be prompted:
No
, the network
does not use DHCP.
Yes
, the network
uses DHCP
.
L Note: Try to fix the problem which
caused DCHP failure and proceed.
Press
for not
using DHCP Press for using DHCP
Result: The phone will prompt you to
enter the network settings manually.
Warning: Using the wrong network
parameters may result in inaccessibility of
your phone and may also have an impact
on your network performance! Please ask
your network administrator!
Result: The phone reboots and attempts
again to contact a DHCP server within
your network to receive valid network
settings.
A
re you using
DHCP?
snom 3x0 VoIP Phones User Manual English
© snom technology AG 2007
Getting Started
• 15
English
(3M-b) Manual Basic Configuration
When mass deployment is not used or incomplete, you will be prompted to enter the
basic configuration manually.
Phone User Interface Language
Action: The default phone user interface language is “English”. Choose your preferred
phone user interface language.
snom 300 snom 320 snom 360 snom 370
Firmware Versions
below 7
provide integrated multiple
language support.
Not applicable
L Note: Since Firmware Version 7 additional languages can
only be provided via mass deployment.
For further information read the instructions
9
provided in our
online knowledge database
Integrated multiple
language support
Sel. Language:
English
Select Language
English
Select Language:
English
Suomi
Frances
Italiano
Language time
English
Suomi
Francais
Italiano
Use for navigation and select your preferred language from the list.
Press to confirm your choice.
Result: The selected phone user interface language will be used for all following
dialogs.
snom 3x0 VoIP Phones User Manual English
18 • Getting Started
© snom technology AG 2007
English
Registrar (SIP domain)
This setting determines the
registrar
that is part of the SIP address format (SIP- URI:
“account@registrar”).
Action: Enter the
registrar
(SIP domain) of the first extension (SIP identity)
snom 300 snom 320 snom 360 snom 370
Change the input mode, if applicable, and enter the first extension’s registrar.
L Note: Acceptable entries are
domain names
or
IP addresses
, e.g.
sip.company.com, 192.168.0.100, etc.
Registrar:
192.168.0.100
Registrar: 123
192.168.0.100
——— Registrar ———
192.168.0.100
abc
Registrar time
192.168.0.100
a>>A C<< << >>
Confirm with or abort with
Result: The registrar of the first extension has been configured.
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