Bedienungsanleitung Snooper Evolution (Seite 24 von 28) (Englisch)

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6. Have you connected your PC to the internet?

The computer needs to be connected to the internet before you can begin

to download the database to your Evolution.

7. What version of Internet Explorer / Netscape Navigator are you using?

The software will only operate if you have Internet Explorer or Netscape

Navigator 4.5 or above.

To check what version of Internet Explorer you have; open your browser,

click on the ‘Help’ menu and select ‘About Internet Explorer’. This should

now display what version you currently have installed. If you have a

version older than 4.5 (e.g. 4.0), open your browser, click on ‘Tools’ and

select ‘Windows Update’. This will take you to the Microsoft website where

you can download the latest version of internet explorer.

To check what version of Netscape Navigator you have: open the browser,

click on the ‘Help’ menu and select ‘About Netscape Navigator’.

SECTION TWO

If after going through section one you are still experiencing difficulty or have

received an error message please read through the following:

ERROR MESSAGE – ‘-2147220504 There was a error downloading the data’

If you get an error message similar to the above this normally means there is

something blocking communication between the software, most typically a

firewall, and our server. Windows XP is supplied with an ‘Internet Connection

Firewall’. Depending on which Service Pack you have for this operating system

you will need to access the firewall settings and allow access for the software.

We recommend updating to Service Pack 2 as this will allow easier

configuration.

If you have a Firewall on your computer the software may appear to hang and

your Firewall software will inform you that the Snooper Updater software is trying

to access the internet. Please make sure that you grant/allow/permit access

through the Firewall. Please read the messages supplied by your Firewall

software carefully before choosing your option. If you do not allow the program to

access the internet through the Firewall, the download process will fail.

If no message was prompted by the firewall software uninstall and then re-install

the software and perform a download again.

Warning: We do not recommend disabling your firewall software in order to

perform a download to your Snooper Evolution nor can we advise how to alter

the settings on third party software nor can we be held responsible for any action

taken by the computer user that makes the computer more vulnerable to viruses

and computer hackers. Any changes made to the computer firewall settings are

at the user’s discretion. We would recommend contacting the third party software

manufacturer for information of how to configure the firewall software.

Troubleshooting

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Snooper Evolution Seite 24

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