Bedienungsanleitung Snooper Ventura PRO DB8500 (Seite 100 von 107) (Englisch)

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4. Is the USB cable supplied with Snooper connected correctly?

Please make sure the USB lead has a secure connection to the PC and is fully plugged in. Ensure the smaller connector is plugged

into the USB socket on the side of the unit. Only plug the USB lead into 8 Series once you see the ‘Menu Screen’ after turning 8

Series ‘ON’..

5. Have you installed 8 Series download software onto your PC?

If you have not installed the download software you will not be able to perform a download to 8 Series. Once the software is

installed there will be a new icon in your system tray, which is located at the bottom right hand side of your desktop near the

system clock. The icon is similar to this

Please check to see if you have the latest version of the software by visiting http://www.snooperneo.co.uk/software.cfm to check

what software version you have, double left click 8 Series icon in your system tray, look at the top of the window that opens and

you will see the version number in brackets.

6. Have you connected the computer to the internet?

The download software has to download a ﬁle directly from our server and this can only be done if an internet connection is

present. Therefore make sure that your PC is connected to the internet by either establishing a dial up connection or signing in to

your broadband internet account before you begin to download the database to 8 Series.

7. What version of Internet Explorer / Netscape Navigator are you using?

The software will only operate if you have Internet Explorer or Netscape Navigator 6 or above.

To check what version of Internet Explorer you have; open your browser, click on the ‘Help’ menu and select ‘About Internet

Explorer’. This should now display what version you currently have installed. If you have a version older than 6 (e.g. 4.5), open

your browser, click on ‘Tools’ and select ‘Windows Update’. This will take you to the Microsoft website where you can download

the latest version of internet explorer.

To check what version of Netscape Navigator you have: open the browser, click on the ‘Help’ menu and select ‘About Netscape

Navigator’.

SECTION B

This section is for supplying possible reasons and solutions to problems you may be experiencing whilst trying to down load the

database to 8 Series. If after completing all the checks in Section A and you are still experiencing diﬃculty or have received an error

message please read through the following:

1. ERROR MESSAGE – ‘The device has not been enabled yet.’

Please refer to Step 1 in section A for further details.

2. ERROR MESSAGE - ‘Error 521: There was a problem connecting to the Performance Products server…’

If you get an error message as described above this normally means that there is something blocking communication between

the software, most typically a ﬁrewall, and the AURA™ server. Windows XP, Vista and Windows 7 are supplied with a built in

‘Internet Connection Firewall’. Depending upon which ﬁrewall software you have you will need to access the ﬁrewall settings and

allow access for the 8 Series update software.

If you do have a Firewall on your computer 8 Series Updater software may appear to stop and it is at this point that your Firewall

software will inform you that 8 Series Updater software is trying to access the internet. Please make sure that you grant/allow/permit

access through the Firewall.

Please read the messages supplied by your Firewall software carefully before choosing your option. If you do not allow the

program access to the internet through the Firewall, the download process will fail.

If no message was prompted by the ﬁrewall software uninstall and then re-install the software and perform a download again.

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