Problem POSSIBLE CAUSES What to do
Coffee filters out in drops The water tank is empty or low Refer to step 1 – Filling the water tank on page 56.
edge of the filter holde
Coffee grind is too fine Ensure you use a suitable espresso grind. Refer to ‘The Grind’ on page 62-63.
Machine is blocked by mineral deposits Decalcify the machine; please refer to ‘Decalcifying’ on Page 66.
Machine is making Water tank is empty Refer to step 1 – Filling the water tank on page 56.
pumping noise
Water tank is not securely in place Refer to step 1 – Filling the water tank on page 56.
Coffee is too weak or watery Coffee grind is not fine enough Ensure you use a suitable espresso grind. Use a dark roast coffee
generally labelled ‘Espresso Blend’. Refer to ‘The Grind’ on page 62-63.
Coffee is too cold Cups not preheated The cup warming plate starts to warm up as the machine warms up.
Please refer to ‘Pre-warming the cups’ on page 56.
Milk not heated enough (if making a cappuccino or latté) When the base of the jug becomes too hot to touch this is when
the milk is heated at the correct temperature. Please refer to ‘How to froth milk
for a cappuccino or latté on page 60.
No crema Coffee is not tamped firmly enough Refer to ‘Tamping the coffee’ on page 57.
Coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to ‘The Grind’ on page 62-63.
Ground Coffee is not fresh Pre-ground coffee should not be kept for longer than a week.
Please refer to ‘The coffee’ on page 62-63.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the holes.
Please refer to ‘Cleaning the filters’ on page 64.
Trouble shooting guide
