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3.4Any and all products must be repaired at the place of installation without causing
serious inconvenience to the parties, save if this proves impossible, or disproportionate;
3.5 In order to exercise its rights, and provided that the deadline indicated in 3.1 is not
exceeded, the Buyer must report in writing to Solzaima, S.A. the lack of conformity of the
Product within a maximum period of:
3.5.160 (sixty) days from the date on which it has detected it, in the case of
domestic use of the product;
3.5.230 (thirty) days from the date on which you have detected it, in the case of
professional use of the Product.
3.6In the equipment of the pellet family , the start-up service is required to activate the
warranty. This must be recorded up to 3 months from the invoice date, or, 100 hours of
work of the product (whichever occurs first);
3.7During the Warranty period referred to in paragraph 3.1 above (and in order for it to
remain valid), repairs to the Product must be exclusively carried out by the Official
Technical Services of the Brand. All services provided under this Guarantee will be
performed from Monday to Friday within the hours and work schedule legally established
in each region.
3.8 All requests for assistance must be submitted to the Customer Service of Solzaima,
S.A., through the form present on the www.solzaima.pt Website, or, e-mail:
apoio.cliente@solzaima.pt. At the time of performing the technical assistance to the
Product, the Buyer must present, as a document proving the Product Warranty, the
purchase invoice of the same or another document demonstrating its acquisition. In any
case, the document proving the purchase of the Product must contain the identification of
the same (as referred to in 2 above) and its date of acquisition. Alternatively and in order
to validate the Product Warranty may be used the PSR - document proving the start of the
machine (when applicable).
3.9The Product must be installed by a qualified professional for this purpose, in accordance
with the regulations in force in each geographical area, for installation of these Products
and complying with all regulations in force, namely those concerning chimneys, as well as
other applicable regulations for aspects such as water supply, electricity and / or others
related to the equipment or sector and as described in the instruction manual.
