no
yes
• No mains power
• Mains fuse blown
• Check power line and reconnect, if necessary.
• Check fuse and replace, if necessary.
• Gate jammed
• Motor makes a sound but
does not move
• Drive disengaged
• Cable insulation too long,
preventing contact
• Gate frozen to ground/posts
• Gate obstructed by snow
• Cable disconnected from
motor board
• A gate wing has been pushed down or has warped due
to high temperature differences.
• Shut down unit. Possible motor and/or control system
failure. Contact customer service.
• Engage drive.
• Disconnect cable, remove insulation and reconnect
again.
• Remove ice and snow from gate and hinges.
• Remove snow.
• Reconnect cable to motor board
Troubleshooting
21
Tips for Troubleshooting
Should you be unable to identify and eliminate a fault using this table, please take the following steps:
• Carry out a reset of the control system (deletion of set force values).
• Disconnect any accessories (e.g. light barrier) connected to your system.
• Reset all DIL switches to the default settings.
• Reset potentiometer to the default settings.
• If settings have been changed with TorMinal, reset the control system with the TorMinal software.
Fault Check yes/no Possible cause Remedy
Gate cannot be opened or
closed with the switch or the
remote control.
Is “Power” LED on?
Is LED at the remote control
device on?
Is at least one LED at the
receiver on when
a remote control key is
pressed?
Disruption occurs only from
time to time or temporarily
no
yes
no
yes
• Battery empty
• Battery incorrectly inserted
• Remote control defective
• Replace battery
• Insert battery correctly
• Replace remote control device
• Remote control battery nearly
empty; resulting in limited
radio range
• Radio receiver defective
• Remote control not pro-
grammed
• Poor reception
• Wrong frequency
• Radio receiver not properly
mounted
• Radio receiver not powered,
or defective
• Remote control not pro-
grammed
• Battery of remote control
empty
• Battery incorrectly inserted
• Remote control defective
• Replace battery
• Replace radio receiver
• Programme remote control device
• Install external aerial, see section “Accessories”
• Check frequency; remote control and radio receiver
must be set to the same frequency.
• Check and readjust radio receiver
• Replace radio receiver
• Programme remote control device
• Replace battery
• Insert battery correctly
• Replace remote control device
• Change radio frequency.
• Contact telecommunication authority.
• Powerful radio transmitters
(pager systems) of hospitals
or industrial plants might
interfere with your gate sys-
tem.
Are LEDs “Power” +
“OPEN/CLOSE” on?
yes • Pulser defective; disconnect all pulsers• Permanent signal
Are LEDs “Power” + “SH”
on?
yes • Remove object triggering the barrier• Light barrier triggered
