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5. Troubleshooting
Hearing systems sound softer than usual
or no sound is audible at all
Check the sound outlet and dome for earwax residue
and clean if necessary or replace the wax protector.
Check whether the battery is correctly inserted. If there
is no improvement, change the battery. If the problem
persists, contact your hearing care professional.
Battery lifetime is shorter than usual
Insert a new battery and make note of exactly how
long it lasts. Contact your hearing care professional
with this information.
Crackling or buzzing noises
Check the sound outlet and dome for earwax residue
and clean it necessary or replace the dome. Check the
dome for damage (color changes, hardening, or cracks)
and contact your hearing care professional if necessary
for replacement.
