95
Troubleshooting
DCR-HC32E/HC33E/HC39E/HC42E/HC43E 2-584-907-11(1)
5 If the devices below are already installed, right-click them, then click [Uninstall] to delete
them.
For copying and viewing pictures recorded on a tape
– [USB Composite Device] in the [Universal Serial Bus Controller] folder
– [USB Audio Device] in the [Sound, video and game controller] folder
– [USB Device] in the [Other devices] folder
For copying and viewing pictures recorded on a “Memory Stick Duo”
– [? Sony Handycam] or [? Sony DSC] with a “?” mark in the [Other devices] folder
6 When the [Confirm Device Removal] screen appears, click [OK].
7 Turn off the power of your camcorder, disconnect the USB cable, then restart the
computer.
8 Place the supplied CD-ROM in the disc drive of your computer.
9 Follow the steps below and try to install the USB driver again.
1 Double-click [My Computer].
2 Right-click [PICTUREPACKAGE] (Disc drive)*.
* Drive names (such as (E:)) may vary depending on the computer.
3 Click [Open].
4 Double-click [Driver].
5 Double-click [Setup.exe].
• Deleting anything other than [USB Composite Device], [USB Audio Device], [USB
Device], [? Sony Handycam] and [? Sony DSC] may cause a malfunction of your
computer.
You cannot copy pictures to the Windows computer.
• Display pictures recorded on a “Memory Stick Duo” with the following procedures.
1 Double-click [My Computer].
2 Double-click the icon for the newly recognized drive [Removable Disk (F:)] (For
Windows XP, [Sony Memory Stick]). It may take some time until the drive is recognized.
If the computer does not recognize it, the USB driver may be installed incorrectly.
3 Double-click the desired image file.
[Cannot start Easy Handycam with USB connected] or [Cannot cancel Easy
Handycam with USB connected] appears on the screen of your camcorder.
• You cannot start or cancel the Easy Handycam settings while the USB cable is connected.
Disconnect the USB cable from your camcorder first.
There is no sound when the camcorder is connected to the Windows computer
via a USB cable.
• Change the settings for your computer environment as described in the following
procedures:
1 Select [Start] [Programs] ([All Programs] for Windows XP) [Picture Package]
[Handycam Tools] [USB Streaming Tool].
Continued
