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Troubleshooting
Self-diagnosis display
– If a code starting with an alphabet
letter appears
Your camera has a self-diagnosis display.
This function displays the camera
condition on the LCD screen with a
combination of a letter and four numerical
digits. If this occurs, check the following
code chart and attempt the corresponding
corrective actions. The last two digits
(indicated by ) will differ depending
on the state of the camera.
Self-diagnosis display
Code Cause Countermeasure
C:32: There is trouble with your
camera’s hardware.
• Turn the power off and on again (page
17).
C:13: The camera cannot read or write
data on the “Memory Stick
Duo”.
• Re-insert the “Memory Stick Duo”
several times.
An unformatted “Memory Stick
Duo” is inserted.
• Format the “Memory Stick Duo” (page
44).
The inserted “Memory Stick
Duo” cannot be used with your
camera, or the data is damaged.
• Insert a new “Memory Stick Duo” (page
21).
E:61:
E:91:
A camera malfunction that you
cannot reverse has occurred.
• Press the RESET button inside the
battery/“Memory Stick Duo” cover. (page
95)
If you are unable to solve the problem even after trying the corrective actions a few times,
contact your Sony dealer or local authorized Sony service facility.
