Symptom Cause Solution
The user name and
password may have
been changed by a user
logged in using another
web browser.
Check the correct user name and password with the
camera administrator.
Camera image is not displayed
in the Web App.
The HDMI output of the
camera is set to
720×480 or 720×576.
Change the resolution of the HDMI output of the camera.
An HDMI monitor that
does not support the
HDMI output signal of
the camera is
connected.
Remove the HDMI monitor or use an HDMI monitor that
supports the HDMI output signal.
The unit was rebooted
and the session was
disconnected.
Wait about one minute and reload the web browser.
Old cache of the web
browser is having an
adverse effect.
Delete the cache from the web browser.
Resolution of the camera
image displayed in the Web
App is low.
The resolution for video
stream 3 used by the
Web App is set low.
Increase the value using [Stream] > [Video Stream] >
[Size 3] in the web menu.
Camera menu does not appear
when you press the [MENU]
button.
The camera menu is
configured so that it is
not being embedded in
the HDMI output signal.
Set [Monitoring] > [Output Display] > [HDMI/Stream] to
[On] in the web menu.
Value of a setting on the
settings screen is not
updated/displayed properly.
The settings screen of
the Web App does not
automatically reflect the
settings changed in
another Web App.
Press the [Reload] button at the bottom of the settings
screen of the Web App. The values of the settings on
the displayed setup screen are reloaded and updated.
The settings of
temporary Internet files
are having an affect.
Delete the cache from the web browser.
Cannot download configuration
file or log.
The download file
function of the web
browser is disabled.
Enable the download file function of the web browser.
Settings screen of the Web App
is accessible, but cannot
perform operations on the live
operation screen and playback
operation screen.
The Web App operation
screen is locked.
Set the operation lock switch at the top right in the Web
App to the (Operation Unlock) position.
Web App screen takes some
time to display.
The streaming image of
the unit is being viewed
by multiple users
simultaneously.
Reduce the number of users that can access the Web
App simultaneously.
