Bedienungsanleitung Sony NWMS11 (Seite 26 von 36) (Englisch)

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Troubleshooting (continued)

On charging

Symptom

The battery does not last even

when recharged.

Charging stops just after

connecting the supplied battery

charger.

On the connection with the computer

Symptom

“CONNECT” does not appear in

the display window when

connecting to the computer with

the supplied USB cable.

The computer does not identify the

player when it is connected to the

computer.

There are only a few songs I can

Check-out. (The recordable time is

short.)

After connecting to the computer,

the drive appears but there is

nothing inside.

The computer/player does not

operate normally when connected.

A communication error has

occurred.

Cause/Remedy

c If you use the player where the temperature is below 0°C

(32°F), the battery does not function.

c You need to replace the battery. Please contact your nearest

Sony dealer.

c The battery is full. (If the charging stops even when the battery

is low, this may be due to a problem with the battery life. Please

contact your nearest Sony dealer.)

Cause/Remedy

c Please wait for the authentication of the OpenMG Jukebox

(page 31) to be finished.

c If another software is active on your computer, wait for a

while, then reconnect the USB cable. If the problem persists,

disconnect the USB cable, restart your computer, then connect

the USB cable to your computer again.

c Make sure the USB cable is correctly connected.

c Make sure the USB cable is correctly connected (page 9).

c Install driver only.

For details, refer to the OpenMG Jukebox operating

instructions.

c If there is data other than audio files in the “Memory Stick,”

copy them to your computer to free memory on the “Memory

Stick.”

c Make sure the “Memory Stick” is inserted and reconnect the

player to your computer.

Disconnect the USB cable and put in the battery, then check the

display. If the error message is displayed, there may be a

problem with the “Memory Stick.” Follow the on-screen

instructions to solve the problem.

c If you are connecting both devices with a USB hub or a USB

extension cable, normal operation is not guaranteed. Please use

only the supplied USB cable.

c If a communication error occurs, a warning message may be

displayed on the computer indicating that authentication of the

external device has failed, or access to the current file has been

cancelled. Then, the communication process may terminate. If

this occurs, disconnect and then connect the cable with the

player. If the above message appears while connecting player,

try the following:

1 When using an external hub, connect the player directly to

the computer.

2 Disconnect and then connect the cable with the player.

3 When your computer is equipped with multiple USB ports,

connect the player to another USB port.

4 Restart the OpenMG Jukebox software.

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Sony NWMS11 Seite 26

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