16
Guarantee
IMPORTANT: Before any services are provided on the Product and in the event that
Sony might have to delete data, you must ensure that you back up the contents of
your hard drive, including any data you have stored or software you have installed
on the hard drive. Sony shall not be responsible for any damage to or loss of any
programs, data or other information stored on any media or any part of any Product
service.
Dear Customer,
Thank you for purchasing your Sony product. We hope you will be happy using it.
In the unlikely event that your product needs guarantee service, please contact an
authorized Sony service/support center (http://support.vaio.sony.eu/) or your dealer or a
member of our authorized service network (ASN) in the European Economic Area (EEA) or
other countries designated by this Guarantee or accompanying leaflets. To avoid any
unnecessary inconvenience on your part, we recommend that you read the documentation
carefully before seeking guarantee service.
Your Guarantee
This Guarantee applies to your Sony product if stated in the leaflets that accompanied your
product provided that it was purchased within the Guarantee Area. By this Guarantee, Sony
guarantees the product to be free from defects in materials and workmanship at the date of
original purchase for a period of not less than ONE YEAR from that date. For the exact
period of validity of your guarantee please refer to p. 20 of this document or go to
http://support.vaio.sony.eu/. The Sony company that provides and will honour this
Guarantee is designated in this Guarantee or accompanying leaflets under the country
where you seek guarantee service.
If within the guarantee period the product is determined to be defective (at the date of
original purchase) due to improper materials or workmanship, Sony or an ASN member in
the Guarantee Area will, without charge for labour or parts, repair or (at Sony's discretion)
replace the product or its defective parts subject to the terms and limitations below. Sony
and ASN members may replace defective products or parts with new or refurbished
products or parts. All products and parts replaced become the property of Sony.
Terms
1 Guarantee services will be provided only if the original invoice or sales receipt
(indicating the date of purchase, model name and dealer's name) is presented with the
defective product within the guarantee period. Sony and ASN members may refuse
free-of-charge guarantee service if these documents are not presented or if they are
incomplete or illegible. This Guarantee will not apply if the model name or serial
number on the product has been altered, deleted, removed or made illegible.
2 To avoid damage to or loss/erasure of removable data storage media or accessories,
you must remove these before submitting your product for guarantee service.
3 This Guarantee does not cover transport costs and risks associated with transport of
your product to and from Sony or an ASN member.
