I cannot reco
area
Recover y
you hav
area, installed a differ
the preinstalled one, or f
hard disk drive or SSD without using
V.
I cannot create Rec
T
1
Restar
create Reco
2
Download and install the latest updates
using V.
T
I cannot complete the r
process
Disconnect all unnecessary ex
from your comput
T
Check the condition of Recovery Media. If
you are using optical discs
for dirt or damage. If the discs are not
clean, clean them and try recovering your
computer again.
If you cannot recov
the recov
and recov
recov
Media.
If you cannot recov
a USB optical drive or USB flash drive,
connect the drive to another USB port on
the computer
and try recovering it again.
If the problem persists, visit the
support web site for further assistance.
My computer does not start
When using your computer f
make sure the computer is plugged int
AC pow
power button or the po
until the computer is plugged into an A
power sourc
Make sure your computer is secur
into a power sour
power indicator ligh
Make sure the battery pack is installed
properly and charged.
Disconnect all connected USB devices (if any),
and then restart your computer
Remove all extra memory modules you may
have installed since pur
your computer
If your computer is plugged into a po
or an uninterruptible power supply (UPS),
make sure the power strip or UPS is plugged
into a power sour
Unplug the power cor
remove the ba
minutes. Reinstall the battery pack, plug the
power cor
on your computer
Condensation may cause y
malfunction. If this occurs, do not use the
computer for a
Check that you are using the supplied Son
power cor
If you are using an external display
it is plugged into a power sour
on.
A message appears notifying of
either incompatibility or impr
installation of the batt
my c
Hibernate mode
See the answers for "The charge indicator ligh
blinking fast and my computer does not start.
W
passwor
Enter Onetime P
If you enter a wrong pow
times consecutively
Enter Onetime Passw message appears and
Window
button or slide and hold the power swit
more than four sec
indicator light turns off
then restart your computer and enter the corr
password
The password is case sensitiv
check letters for the curren
enter the passwor
I cannot remember the pow
passwor
If you have f
contact an authorized Sony service/suppor
center
A reset fee will be char
The gr
turns on but my scr
blank
Press the A keys several times t
the application window
may have oc
Press the Ctr keys and click the
arrow next to the Shut down button
and Restart .
Press and hold the po
hold the power switch f
seconds to shut down y
Unplug the power cor
leave the comput
Then plug the power c
and turn on the computer again.
T
Ctrl+Alt+Delete keys
the power button ma
data.
The char
blinking fast and my c
does not star
This problem could
not being installed properly
problem, turn off your comput
the battery pack
pack to the computer
screen User Guide .
If the problem persists, it means the installed
battery pack is not compatible.
Remove the battery pack and contact an
authorized Sony service/suppor
find the nearest center or agen
screen User Guide .
Back
Common pr
your da
star
If you can start W
your data with the
featuresStart , Control P,
Sy, and Backup and Restore.
T
your da
cannot star
When you cannot start W
data with V.
T
V, use V.
If your computer is equipped with the USB port
that is compliant with the USB 2.0 standard when
you use a USB device to back up y
connect the USB device to the port.
Restoring your data
using a rest
A restore poin
computer system files t
the restore poin
point is created aut
you install a software driver
recommend that y
manually on the Contr windo
installing any software or software drivers on
your computer
T
restor
star
1
F
Recovery Media" of
Recov on the front side
2
Press the or key t
Repair and press the Enter key
3
Select a keyboard layout and click Next .
If the appropriate keyboard lay
selected, you may not be able to en
password corr
4
Select your operating system and click Next .
Back up your files with Rescue Data if y
have changed the files after you backed up
them using the
5
Click Sy.
The Sy windo
6
In the Recovery window
Open Syst.
7
If the Choose a different restor
option is displayed in the S
windowNext .
If not, click Next .
8
Select a restore point and click Next .
9
Click Finish to c
Restar
you to restart the computer
T
Recov
If you ha
your c
T
authorized Sony service/suppor
local Sony dealer directly
Read the troubleshooting information in this
section or the on-screen User Guide .
Press the ASSIST butt
is on to launch V and per
necessary operations.
Visit the
How can I crea
par
1
Click Start , Control P,
Sy, and
Create and f
under Administra.
If the User Ac window appears
click Y.
If you are currently logged ont
computer as a standard user
prompted to en
password
2
Right-click the C: drive and select
Shrink .
3
Enter the size of the partition to be created in
Enter the amount of spac
and click Shrink .
4
Right-click Unallocated and select
New Simple .
5
F
