Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM4
About the voice guidance
In the factory settings, when the headset is worn on your ears, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
You will hear voice guidance from the left and right units of the headset at the same time in the following situations.
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and Ambient Sound Mode: “Off”
When the Google Assistant is not available on the smartphone connected to the headset even if you operate the
touch sensor on the headset unit to which the Google Assistant feature is assigned: “The Google Assistant is not
connected”
When the Google Assistant is not available during software update: “The Google assistant is not available during
update. Please wait a moment until the update completes.”
When Amazon Alexa is not available on the smartphone connected to the headset even if you operate the touch
sensor on the headset unit to which the Amazon Alexa feature is assigned: “Either your mobile device isn’t
connected; or you need to open the Alexa App and try again”
You will hear voice guidance from the left and right units of the headset in the following situations. When only one unit of
the headset is worn on your ear, you will hear voice guidance from the headset unit you are wearing.
When the headset is turned on: “Power on”
When powering off with the “Sony | Headphones Connect” app: “Power off”
When informing the remaining battery charge of the headset: “Battery about XX %” (The “XX” value indicates the
approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge of the headset is low: “Low battery, please recharge headset”
When automatically turning off due to low battery of the headset: “Please recharge headset. Power off”
Note
It takes about 20 minutes when you change the language of the voice guidance.
When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language
will also return to the factory setting.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset into the charging case to turn it off, then remove the headset from the charging case to turn it on again.
Related Topic
Using only one unit of the headset
5-027-983-11(6) Copyright 2021 Sony Corporation
